Heritage Trails Correctional Facility

Everything starts with ViaPath. Create an account and get approved before you can schedule any visit—in-person or online. Applications use State Form 14387 and go through facility staff. When booking, double-check the time: ViaPath displays schedules in Eastern Time. Visitors 16 and older need an accepted photo ID and will go through criminal background and warrant checks. Active warrants get reviewed by facility investigators, and local law enforcement is notified as appropriate. Be accurate on your application—falsifying information gets you banned from all correctional facilities for one year. Trafficking contraband? That gets referred to Indiana State Police with prosecution recommended, and can mean a permanent ban. For video visits, sign in 15 minutes early. For on-site video, arrive 15 minutes early with valid photo ID and follow dress standards: shirts or blouses, appropriate bottoms and undergarments, no hats unless for religious reasons.

Heritage Trails Correctional Facility uses third-party vendors for remote communication. For video visits, create a vendor account and schedule your appointment at www.gtlvisitme.com before the visit. Phone service works through collect calls, prepaid/AdvancePay, or inmate PIN-debit minutes (typically purchased through commissary). The incarcerated person must submit an approved telephone list with up to 20 names and numbers before making outgoing calls. Heads up: collect calls won't connect to cell phones, office lines, or hospital numbers. You can fund prepaid calling by setting up AdvancePay or buying minutes through ConnectNetwork or vendor portals. Vendor toll-free lines handle payments and support. Need to block or unblock a number? Use ViaPath customer service tools and prompts.

Sending mail to Heritage Trails? Expect a copy-based process. The mail room copies incoming general correspondence in black and white—originals aren't given to incarcerated individuals. Pictures and videograms must follow printed-matter requirements and the facility's offender correspondence rules. Copies get distributed within 48 hours, and incoming mail is kept on-site for at least 14 days. Staff inspect mail for contraband and refuse prohibited items like cash, stickers, or sexually explicit material. Many facilities now scan mail and deliver it electronically rather than providing originals. If correspondence is delayed, censored, or withheld, the incarcerated person gets notified within two working days using State Form 11984, which includes the reason and grievance information.

Adding money for someone at Heritage Trails? You've got a few options. Call AdvancePay at 800-483-8314, PIN Debit at 855-706-2445, or the Trust Fund line at 888-988-4768. Prefer to mail a money order? Make it payable to ViaPath Financial Services—the facility forwards these payments to the Indiana Department of Correction. Include a completed deposit form with any mailed money order, and don't include staples, paper clips, stamps, cash, letters, photos, or other items. Whichever method you choose, have the incarcerated person's name and required ID details ready.