How to send messages, photos, and packages
FCI Herlong uses TRULINCS for electronic messaging. Messages are paid through the Inmate Trust Fund, text-only, screened, and limited to 13,000 characters. No attachments allowed. Phone calls are typically paid by the inmate and monitored. Third-party or alternative billing arrangements aren't permitted. Attorney calls may be unmonitored in certain circumstances. To use electronic messaging or prepaid video services, create an account on the department's communications platform (web or mobile) and add funds through the app's prepaid feature when required. During statewide provider transitions, keep using whichever platform the institution currently supports. Regular contact with family and friends is linked to lower recidivism.
Search for a loved one and send messages and photos in minutes.
Sending mail to someone at Herlong FCI? Start with the Bureau of Prisons (BOP) Contact Directory. It's the official source for facility contact information, including addresses for inmate mail and parcels. The directory also lists each facility's physical address, phone number, and fax number—handy for double-checking before you send anything.
At Herlong FCI, TRULINCS messages are funded through the Inmate Trust Fund. Messages are text-only, screened, limited to 13,000 characters, and attachments aren’t allowed.
Phone calls at Herlong FCI are typically paid by the inmate, not the recipient. Routine calls are monitored, third-party or other alternative billing arrangements aren’t permitted, and attorney calls may be unmonitored in certain situations.
Yes. Create an account on the department’s communications platform (web or mobile) to use electronic messaging and video services, and add funds through the app’s prepaid feature when required. If the system is in transition, use the platform the institution currently supports.
Herlong FCI processes written correspondence as general or special mail. General mail is opened and inspected by staff, while special (privileged) mail is opened only in the inmate’s presence during inspection.
Packages from home aren’t allowed without prior written approval; the main household items allowed are release clothing and authorized medical devices. Books and magazines must be shipped directly from publishers or approved vendors, not from a personal address.
Address mail with the inmate’s full booked name and required identifier, and include your printed return name and address. Don’t mail money to the facility’s address—follow the facility’s instructions to send funds to the designated processing center.
To get money into an inmate's account at FCI Herlong, use MoneyGram ExpressPayment—and enter the Bureau of Prisons details exactly as required.
Your first visit to FCI Herlong can feel tense — you're walking into a controlled environment with strict screening. Here's what the Bureau's visitor notice says you're agreeing to at the entrance, what you can't bring onto Bureau grounds, and how to handle medications at check-in.
Worried about someone at Herlong FCI—their safety, their treatment, or a problem with staff? The Bureau of Prisons has an online
