How to Contact an Inmate at Facility

Every visit at the Highland County detention center is video-only, and all sessions are recorded. There are no in-person contact visits. Assume anything said during your call may be monitored later.

Last-minute visits aren't an option. You need to schedule at least 24 hours in advance. If something time-sensitive is coming up (court dates, work schedule changes, family news), build in that extra day.

Need to share sensitive information or concerned about privacy? The Highland County Sheriff's Office recommends calling the office directly rather than using the website.

Steps to Follow

• ✓ Create your visitor account through ICSolutions (family and friends must sign up there before visiting)
• ✓ Download and test the Visitor™ video visitation software before your first session

1. Schedule your visit at least 24 hours ahead. The facility requires advance scheduling, so pick a time and lock it in early.
2. Join the visit knowing it is video-only and recorded. Choose a quiet place, speak accordingly, and treat the call like it is being documented.

If you run into trouble during registration or can't schedule your visit through ICSolutions, contact ICSolutions Visitation Support at 888-646-9437 or customer@ICSolutions.com. They handle account and scheduling issues.

Before you start, make sure you're on the correct ICSolutions sign-up path for visitation. Login pages and prompts can change. If anything looks off, reach out to ICSolutions Visitation Support (888-646-9437 or customer@ICSolutions.com) to get pointed to the right registration and scheduling steps.

If you need to reach the Sheriff's Office, figure out which number to call based on your situation. Dispatch is available 24/7. Administrative offices are open Monday through Friday, 8:00 AM to 4:00 PM. For anything sensitive, the office prefers a phone call over the website.