How to Send Money to Facility

Highland County Jail uses Access (Access Securepak/Access commissary) for commissary services. All orders and package-style commissary purchases go through the Access system, not through the jail directly.

Timing matters. Commissary orders need to be received by 9:00 AM on Mondays and Wednesdays. Deliveries happen on Tuesdays and Thursdays, so even a small delay in ordering can push your delivery back to the next cycle.

Steps to Follow

• ✓ Use Access (Access Securepak/Access commissary) for commissary purchases for Highland County Jail.
• ✓ Submit commissary orders by 9:00 AM on Monday or Wednesday to make that week’s delivery cycle.
• ✓ Plan around delivery days: items are delivered to inmates on Tuesdays and Thursdays.
• ✓ If you’re ordering books, stick to paperback only, order new from Amazon or an online publisher, and have it shipped directly to the offender (hardbacks are rejected).

Before sending money or placing a commissary order, make sure you're using the correct provider for Highland County Jail: Access. Confirm any account setup requirements and the exact ordering process the jail is using right now. Procedures can change, and verifying upfront is the fastest way to avoid a rejected order.

1. Confirm the current cut-off times - Ask the jail to verify that orders still have to be received by 9:00 AM on Mondays and Wednesdays.
2. Ask about schedule exceptions - Check whether holidays, lockdowns, or staffing changes affect order processing or delivery timing.
3. Verify the delivery days - Confirm items are still delivered Tuesdays and Thursdays, and ask what happens to deliveries if there’s a temporary schedule change.