How to Set Up Your First Video Visit at Highland County Jail (OH)
Setting up video visitation for the first time can feel like a lot. Highland County Jail's system is straightforward once you know the steps: create your account, get the app working, then schedule ahead.
Highland County uses The Visitor™ video visitation system for remote video visits. These video visits replace traditional face-to-face visiting, and the person in jail stays in their housing unit while you visit from anywhere with an internet connection.
Start by creating your visitor account with ICSolutions. Highland County requires family and friends to register through ICSolutions before doing anything else - including scheduling. Already have an ICSolutions account from another facility? Log in and confirm your information is current before moving on.
Before scheduling, download the visitation app and test it on the device you'll use. Highland County supports Windows computers, Android devices, and iOS devices (iPhone or iPad). Your device needs a camera, speaker, and stable internet connection so you can see and hear each other during the visit.
Tip: Do the required app test before you schedule - check your camera, microphone/speaker, and connection so you’re not troubleshooting at the start of your visit.
Highland County Jail requires visits to be scheduled at least 24 hours in advance. Want to visit on a specific day? Set it up the day before - or earlier - so you don't miss the cutoff.
Remote video visits aren't free. Highland County charges for offsite visitation, and prices can vary. Check the cost shown in ICSolutions during scheduling before you confirm and pay.
No-refund warning: Internet connectivity issues during offsite visits will not be refunded, so it’s worth taking a minute to make sure your connection is steady before you start.
If you get stuck during registration or scheduling, contact ICSolutions Visitation Support. You can reach them at 888-646-9437 or by email at customer@ICSolutions.com.
ICSolutions handles the technical side - account setup, scheduling problems, or app issues on Windows, Android, or iOS. If your visit is choppy or drops due to your internet connection, that's not refundable for offsite visits. Better to troubleshoot your setup before the scheduled time.
- ✓ Charge your phone/tablet or plug in your computer so you don’t lose power mid-visit
- ✓ Find a quiet, private spot where you won’t be interrupted
- ✓ Test your camera and audio (speaker/mic) ahead of time
- ✓ Use a stable internet connection (avoid weak Wi‑Fi if you can)
- ✓ Close other apps or downloads that might slow your connection
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