Video Visit Fees at Highland County Jail: What You'll Pay and the No-Refund Rule

Offsite video visitation at Highland County Jail costs money, but there's no single posted rate. The jail says pricing varies by facility - you'll see the exact charge when you schedule your visit, not before.

First step: create a visitor account through the ICSolutions website. That's where you'll handle setup, scheduling, and payment for your offsite visit.

1. Download the visitation app on a supported device - Use a Windows computer or an Android/iOS device (iPhone or iPad).
2. Run the required test before you schedule - Highland County Jail requires you to download and test the visitation application before you’ll be able to schedule a visit.
3. Don’t schedule until the test works reliably - If the test is failing or your device/internet is unstable, fix that first so you’re not paying for a visit that can’t connect.

• ✓ Save ICSolutions Visitation Support (toll-free): 888-646-9437
• ✓ Save ICSolutions Visitation Support (email): customer@ICSolutions.com
• ✓ Reach out if you’re having trouble registering or scheduling, or if you need help troubleshooting before your visit time

Questions about a charge? Contact ICSolutions Visitation Support at 888-646-9437 or customer@ICSolutions.com. They handle registration issues, scheduling problems, and billing questions. Just remember: if the problem was your internet connection during an offsite visit, the jail's no-refund policy applies. Test your setup before you book.