How to Visit Facility

You need to schedule visits at least 24 hours in advance through ICSolutions. Same-day requests won't go through, so plan ahead.

Before you can schedule anything, you'll need to download and test the visitation application. It works on Windows computers, Android devices, and iOS devices (iPhone or iPad). Running the test ahead of time saves you from discovering at visit time that your camera, microphone, or internet connection won't cooperate.

Steps to Follow

• ✓ Download and test the visitation application on your Windows computer, Android device, or iOS device (iPhone or iPad) before you try to schedule.
• ✓ Schedule your visit through ICSolutions at least 24 hours in advance.

Before you lock in a day and time, confirm the practical details that can make or break your visit. Ask about the current schedule, any fees, what identification (if any) visitors need to show, how many people can join a visit, and any restrictions for minors. It's also worth checking health or screening rules that could affect access, plus basics like time zone, when to log in, and what happens if you're late or the connection drops.

1. Install and test the visitation app on the device you plan to use (Windows, Android, or iOS). Make sure you can complete the required test before you try to book a time.
2. Schedule the visit through ICSolutions at least 24 hours ahead. Pick a time you can make without rushing so you are not scrambling at check-in.
3. Confirm the missing details with the facility before visit day by checking the facility’s official information or calling. Verify the current hours, any fees, ID rules, visitor limits, and any other requirements that could prevent the visit from going through.