What Happens If Your Internet Cuts Out During a Video Visit at Highland County Jail

Remote video visits at Highland County Jail are paid visits. If your internet drops, freezes, or disconnects during the session, you won't get a refund - that's the facility's posted policy. So treat your connection like part of your visit prep. A bad signal can cost you the time you paid for.

Before you can schedule a remote visit, you'll need to download and test the visitation app on a supported device. Highland County supports Windows computers, Android devices, and iOS devices (iPhone or iPad). The test helps you catch problems early - a device that won't connect, an app that crashes, audio or video that doesn't work - so you're not scrambling mid-visit.

You'll need a computer or internet-enabled mobile device with a working speaker and camera. If any piece isn't functioning - no camera access, muted speakers, a device that keeps dropping the connection - you'll spend your visit troubleshooting instead of talking.

• ✓ Camera works and the app has permission to use it
• ✓ Speaker (or headset) works and volume is up
• ✓ Internet connection is stable enough to hold a video call
• ✓ Device is fully charged or plugged in

If you can't register, can't schedule, or something goes wrong with your visit through ICSolutions, contact ICSolutions Visitation Support. They handle registration and scheduling issues and can help troubleshoot what happened on the system side.