What You Need to Know Before Your Video Visit Gets Recorded at Highland County Jail
Planning a video visit with someone at Highland County Jail? Here's what you need to know upfront: the jail uses video-only visitation, and those visits are recorded. That changes what you should talk about—and how attorney-style "privileged" visits work.
Highland County Jail is video-only for visitation, and every visit gets recorded. Even when you're calling from your living room, it's not private like a regular phone call or face-to-face conversation would be.
Reminder: Treat a standard video visit like it can be reviewed later - because it’s recorded. Keep anything truly private or sensitive out of the conversation.
To visit, you’ll need to sign up through ICSolutions. That’s the system Highland County Jail uses for family and friends to get registered and set up for visitation.
- Create or sign in to your ICSolutions account - this is required before you can do anything else.
- Register for visitation and select your relationship - you’ll identify the person you want to visit and the relationship you’re registering under.
- Schedule your visit at least 24 hours ahead - Highland County Jail requires visits to be scheduled 24 hours in advance, so don’t wait until the last minute.
Keep the 24-hour rule in mind. Visits must be scheduled at least 24 hours ahead. If you're juggling work, school pickups, or a court date, build in that extra day and book as early as possible.
"Recorded" means your video visit isn't just a live call - it's saved. Even if you're chatting from your kitchen table, assume the conversation isn't private and choose your words accordingly.
- ✓ Legal strategy or anything you’d normally save for an attorney
- ✓ Details about a case you don’t want repeated or misunderstood
- ✓ Personal information you wouldn’t want played back later (banking info, passwords, account numbers)
- ✓ Sensitive medical or mental health details, unless you’re comfortable sharing them on a recorded line
- ✓ Anything you’d be upset to hear quoted back word-for-word
Good rule of thumb: If you wouldn’t say it in front of jail staff, don’t say it on a recorded video visit.
Need a visit that won't be recorded? That depends on how your relationship is registered in ICSolutions. If you mark it as a privileged relationship, the facility's Site Administrator has to approve it before you can schedule any non-recorded sessions.
- Log in to ICSolutions and register for visitation - you’ll need an account to register and schedule.
- Select the correct relationship and mark it as privileged (when applicable) - privileged status is tied to how the relationship is submitted in the system.
- Wait for Site Administrator approval - the facility’s Site Administrator must approve privileged registrations before you can schedule privileged, non-recorded visits.
If privacy is your main concern, focus on the registration step. ICSolutions lets you submit a relationship as "privileged," but the Site Administrator still has to approve it before you can schedule non-recorded sessions. There's no detailed Highland County–specific guidance beyond that, so make sure you get the relationship type right from the start.
If it’s urgent: Contact the facility directly and ask how to get a privileged registration approved as quickly as possible. Approval is required before a non-recorded privileged session can be scheduled.
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