What You Need to Know Before Your Video Visit: Highland County Jail's Recording & Privileged-Visit Rules
Highland County Jail uses video visitation, and every regular visit is recorded. If you need to protect private conversations—especially with an attorney or in another privileged relationship—how you register makes all the difference.
Highland County Jail uses The Visitor™ video visitation system - there are no in-person visits. Your loved one stays in their housing unit while you connect over video. One thing to know upfront: all video visits are recorded.
The upside? You can visit from anywhere with an internet connection. No driving to the jail, no waiting in line - just log in and connect.
Since all video visits are recorded, treat standard visits as if they're not private. Save sensitive topics for a privileged, non-recorded visit. For regular family catch-ups, stick to what you'd be comfortable having on tape.
Privacy tip: The policy confirms visits are recorded, but it doesn’t spell out recording retention, storage, or who can access recordings. The safest approach is to assume a non-privileged video visit may be reviewed.
Privileged visits - the kind that aren't recorded - are available, but only after the facility approves your registration. You'll need to select a privileged relationship type when you register, and the Site Administrator must approve it before you can schedule non-recorded sessions.
Think your relationship qualifies as privileged? Make sure you select the right relationship type during registration, then wait for approval. Privileged status isn't automatic - the facility has to sign off before the system unlocks non-recorded visits.
Privileged Request Steps
- ✓ Create an ICSolutions account.
- ✓ Register for visitation in ICSolutions before you try to schedule anything.
- Submit your visitation registration in ICSolutions - you’ll select the inmate(s) you want to visit and define your relationship.
- Choose the correct relationship type (including “privileged,” if that applies) - privileged relationship registrations require a separate approval step.
- Wait for facility approval from the Site Administrator - only after that approval can you schedule privileged, non-recorded visitation sessions.
Heads up: Privileged, non-recorded visits can’t be scheduled until the facility’s Site Administrator approves the privileged relationship registration.
Plan ahead. Highland County Jail requires visits to be scheduled at least 24 hours in advance - same-day visits aren't an option.
All inmates have visitation privileges, but the jail can restrict or deny visits due to misbehavior (by the inmate or visitor) or security concerns. If your visit gets limited, that's usually why.
Having technical trouble - registration issues, scheduling glitches? Contact ICSolutions. But for privileged visit approvals, that's not the vendor's call. The facility's Site Administrator has to approve your privileged relationship before you can book non-recorded visits.
- ✓ Call ICSolutions Visitation Support at 888-646-9437 for help with registration or scheduling.
- ✓ Email customer@ICSolutions.com if you can’t resolve the issue by phone.
- ✓ Make sure you have (or create) your ICSolutions account first, since registration and scheduling run through that system.
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