How to send messages, photos, and packages
Hill Correctional Center uses ICSolutions for video visitation, and IDOC is transitioning phone services to ICSolutions statewide. Register with the vendor and verify your account before your first appointment so you don't miss it. All video visits must be scheduled through the ICSolutions website. Don't call the facility to book a session. Video visits are limited to one per day and two per week (including restrictive housing), and must be scheduled at least seven days in advance. All visits are monitored live and recorded. Rule violations can end your visit immediately and suspend future visits. For phone calls, IDOC is moving from Securus to ICSolutions. The announced domestic rate is $0.008 per minute. Securus balances don't transfer automatically, so contact Securus for refunds.
Search for a loved one and send messages and photos in minutes.
Mail rules at Hill Correctional Center follow IDOC's department-wide shift to scanning most non-privileged mail, while keeping a few categories—like certain photos and publications—as originals. Here's how it works and what to do if your loved one needs paper copies.
Mail at Hill works differently now. Most non-privileged mail gets digitized and delivered electronically, while publications follow their own set of rules. Here's how scanning, originals, photos, and the publisher-only requirement all fit together.
If you mail a letter or card to someone at Hill Correctional Center, expect it to arrive as a scanned PDF on their Bulletin Board (tablet), not as the original paper you sent. Here's how the process works and what gets rejected.
For your letter to reach someone at Hill Correctional Center, the envelope needs their full name and IDOC number, plus the facility's mailing address.
Register with ICSolutions, then schedule through the ICSolutions website. Don't call the facility to schedule. Set up and verify your vendor account ahead of time to avoid problems.
Each person in custody can have one video visit per day. The limit is two video visits per week (including restrictive housing), and visits must be scheduled at least seven days in advance.
Yes. Video visits are monitored live and recorded, and rule violations can lead to the visit being terminated and future visits being suspended.
Under the announced ICSolutions service, the domestic per-minute call rate will be $0.008 per minute. Securus balances do not automatically transfer, so contact Securus for refunds.
Trying to connect with someone at Hill Correctional Center? Video visitation runs through the Illinois Department of Corrections' current system. Here's what to do (and what to skip) so you don't waste time.
Scheduling your first in-person visit at Hill Correctional Center is straightforward once you know the steps. Here's the exact process IDOC uses, along with tips to avoid common sign-up snags.
Scheduling your first in-person visit at Hill Correctional Center is straightforward once you know where to go. Here are the exact steps to book through the IDOC SignUpGenius system, plus tips to avoid getting timed out.
