Hillsborough County Jail, FL

Hillsborough County Jail is transitioning to remote video visitation—the onsite Visitation Center closes October 28, 2025. After that, all Video Visitation Services (VVS) will be remote only. VVS hours typically run 9:30 am to 8:45 pm. Each inmate gets two hours of prescheduled no-cost video visits per week, with on-demand sessions available for a fee. Phone service for general population is outgoing only, usually available 7:30 am to 10:30 pm, and includes some no-cost weekly calls. Professional visits are available daily from 6:00 am to 11:00 pm—court-appointed professionals must fax required documentation to the facility. Schedules and approval steps vary, so follow the jail's instructions for getting on an approved visitor list and completing any visitor application before you travel.

How you communicate with someone at Hillsborough County Jail depends on where they're housed. New inmates in Central Booking may be able to make phone calls at no charge. In general population, phone service runs about 7:30 am–10:30 pm, includes some no-cost weekly minutes, and calls are outgoing only. Video Visitation Services (VVS) are available roughly 9:30 am–8:45 pm. Each inmate gets two hours of prescheduled no-cost VVS per week, plus on-demand sessions for a fee. Starting October 28, 2025, the onsite Visitation Center closes and all VVS becomes remote. To use video visits, register and verify your contact details on GettingOut.com, then use the GTL Friends & Family Visit Now (Getting Out Visits) app or website.

Hillsborough County routes all personal inmate mail through a centralized Mail Processing Center. Send routine letters to: PO BOX 9115, Seminole, FL 33775-9115. Include the inmate's full name and booking number—missing details can cause mail to be returned. Don't send personal correspondence to an HCSO facility address; it will be returned to you. Legal and privileged mail works differently: address it to the specific facility where the inmate is housed, where staff will process it on-site. Inmates can send and receive electronic messages on their issued tablet and may receive photograph messages. Photos that violate content policies get rejected without a refund. Packages aren't permitted through routine mail channels.

Hillsborough County Jail accepts inmate account deposits through TouchPay. Deposited funds go into the inmate's individual account for commissary and other expenses. You can reach TouchPay support at 1-866-232-1899, or use the lobby kiosks in the front lobbies of Orient and Falkenburg Road jails. When depositing, you'll need Facility Locator No. 233619, the inmate booking number (enter it without dashes), and the inmate's name. TouchPay charges a convenience fee, and deposits are applied to outstanding debts first—including prior incarceration fees. Aramark Correctional Services handles commissary orders (813-626-8800). Care packages can be ordered through iCare (one per week) and may be restricted.