Who to Call When You Have Questions About Hillsborough County Jail
Need to reach the right person fast? This list breaks down the best phone numbers for professional visits, inmate accounts and commissary, and phone or video visitation support.
Got a question about professional visits at Hillsborough County Jail? Start with the Hillsborough County Sheriff's Office (HCSO) professional visitation info. Qualified in-person Professional Visitation sessions are available seven days a week, 6:00 am to 11:00 pm. If you're a court-appointed professional, required documentation must be faxed to the correct jail location: Falkenburg Road Jail at 813-242-1885, or Orient Road Jail at 813-242-1881. For any other professional-visit questions, call 813-247-8300.
Tip: Not sure where to start? Call 813-247-8300. Have the inmate's name and booking number ready so the person who answers can route your question faster.
Commissary and account questions usually come up when you're trying to make sure someone has money for basic needs. At Hillsborough County Jail, all money received is deposited into the inmate's individual account upon entry. Those funds can be used to purchase commissary items and to cover facility-incurred expenses like an initial per diem fee, medical care, or property damage. For commissary and inmate account questions, contact Aramark Correctional Services at 813-626-8800.
Waiting on a phone call? It helps to know the general window. Telephone services for inmates in general population are typically available between 7:30 am and 10:30 pm. All inmate calls are outgoing only, so you won't be able to dial directly into the housing area. Each inmate also gets some no-cost telephone services each week, which is helpful if you're trying to stay in touch without adding funds right away.
For help with inmate telephone services or to add funds to an inmate communications account, contact SmartInmate at 727-349-1561. When funding an account through TOUCHPAY, you'll need the Facility Locator No. 233619 (Hillsborough County, FL), the inmate's booking number entered without dashes (for example, enter 201800000, not 2018-00000), and the inmate's name.
Have questions about video visits? Here's how Video Visitation Services (VVS) work at Hillsborough County Jail. VVS become available once an inmate is assigned to a housing area, and sessions are typically offered between 9:30 am and 8:45 pm. Each inmate receives two hours of prescheduled no-cost VVS per week. Beyond that, on-demand VVS sessions can be started by the inmate for a fee.
Heads up: VVS are tied to an inmate's housing assignment. If you're trying to figure out when video sessions are available for your person, confirm details through the same SmartInmate support line used for communications funding (727-349-1561).
How to Use List Tips
- ✓ Have the inmate’s name ready.
- ✓ Have the inmate booking number ready, and enter it without dashes when funding an account.
- ✓ If you are unsure which contact to use for professional-visit questions, call 813-247-8300.
Reminder: When you deposit funds through TOUCHPAY, save your confirmation details. If something goes wrong, SmartInmate can help at 727-349-1561.
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