Phone & Video Call Costs at Holmes County Jail — Rates, Payment Options, and Who to Call for Help

At Holmes County Jail, families typically run into two ways to cover communication costs: Direct Pay (PIN/debit) and the InmateSales App. The big difference for most people is how charges show up on your end. InmateSales App calls are $0.20 per minute and they’re not taxed, which can make the total easier to predict. Direct Pay is another option used for calls, but taxes and certain deposit-related fees may apply where applicable, so the final cost can be a little higher than the per-minute number alone.

• ✓ If you want the simplest total cost - InmateSales App calls are $0.20/minute and aren’t taxed.
• ✓ If you’re comparing options - remember that taxes (and, where applicable, deposit-related fees) can change what you actually pay outside the app.
• ✓ If you need more minutes or you run into account issues - use the vendor help numbers listed below so you’re not stuck guessing what to do next.

For phone pricing at Holmes County Jail, local calls are charged at $0.20 per minute plus taxes. If you’re using the InmateSales App, the per-minute rate is also $0.20, but those app calls are not taxed. If you’re trying to stretch a budget, that tax difference is usually what makes the app total come out lower even when the posted per-minute rate looks the same.

For billing questions or if you’re trying to request a refund related to calls, use the vendor assistance line at 1-877-998-5678. This is the fastest route when something looks wrong on a charge or you need help sorting out call credits.

If the problem is specifically with video visitation - trouble connecting, account issues, or anything that feels more “technical” than billing - call customer service for friends and family at 866-340-7879. That number is geared toward helping visitors get video visits working on their side.