How to Contact an Inmate at Hopkins County Jail
Trying to reach someone at Hopkins County Jail? Phone contact works differently than you might expect. Here's how to get information to or about a detainee, plus what to verify before you call.
Detainees at this facility cannot receive incoming phone calls. You can't call the jail and ask staff to connect you, and the person you're trying to reach won't be able to pick up a call from you directly.
The facility has tablets available for detainees. To add money for phone minutes, use the Careacell JointAccounts site listed in the facility's instructions.
- Call for detainee information during listed hours: Call (270) 821-6704 between 8 a.m. and 4 p.m., Monday through Friday.
- Have biographical details ready: Be prepared to provide the detainee’s first, last, and any hyphenated names, plus any aliases they may use, their date of birth, and country of birth.
- Call the urgent-message line: Dial (270) 821-6704.
- Leave the details staff requests: Provide the detainee’s full name and alien registration number, plus your name and a telephone number where you can be reached.
- Wait for delivery: The detainee will be given your message.
- Use the facility’s listed deposit site: To place money on a detainee account for phone-minute usage, follow the facility’s direction to use the Careacell JointAccounts website.
- Match the account to the correct person: Use the detainee’s identifying information exactly as it appears in the system, so your deposit applies to the right account.
Note: Since detainees cannot receive incoming calls, your phone options are limited to calling for information or leaving an urgent message through the facility's process.
What-to-verify
- ✓ Confirm (270) 821-6704 is still the correct number to call.
- ✓ Confirm the calling window is still 8 a.m. to 4 p.m., Monday through Friday.
- ✓ Ask whether there are any times you should avoid calling due to processing or staffing.
- ✓ Ask which identifiers they want first when you call (first, last, and hyphenated names; aliases; date of birth; country of birth).
- ✓ Confirm what they require for an urgent message (full name, alien registration number, your name, and your callback number).
- ✓ Ask whether they can take message details if you do not have the alien registration number yet.
- ✓ Confirm you are using the correct Careacell JointAccounts website the facility lists for phone-minute deposits.
- ✓ Ask if there are any other accepted deposit methods, or if the listed site is required.
- ✓ Confirm what detainee information you will need to complete a deposit to the correct account.
Note: Policies change. When you call, confirm that detainees still cannot receive incoming calls so you know you're using the right process.
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