How to Send Money to Facility

At this facility, phone minutes are funded through the CareAcell JointAccounts website. If you want to help someone make calls, that's the system to use.

This facility also provides tablets to detainees. Tablets may affect how calls or other paid services work, so confirm how tablet access connects to any paid minutes or accounts before adding money.

Steps to Follow

• ✓ Use the CareAcell JointAccounts website to add money for a detainee’s phone minute usage.
• ✓ Enter the detainee information the site requests and follow the prompts to complete the payment.

Since tablets are available at this facility, check whether phone-minute funds also cover tablet-based communication or if tablets require a separate funding method. A quick call can save you from putting money in the wrong place.

What to Verify

• ✓ Confirm CareAcell JointAccounts is still the current way to fund phone minutes at this facility.
• ✓ Ask what identifying details you need to successfully credit the correct detainee.
• ✓ Check what payment methods are accepted on the site.
• ✓ Review any fees that will be added to your payment.
• ✓ Ask about processing time (how long until the money is available for phone minute usage).

• ✓ Confirm the detainee you’re supporting has access to a tablet.
• ✓ Ask whether tablet communication features are covered by the same account used for phone minutes.
• ✓ Check whether there are usage limits, recharge rules, or separate balances tied to tablet services.