How to Visit Facility
Visiting starts with confirming where your loved one is housed and what the facility allows. Here are the steps for Hopkins County, plus what to double-check before you go.
To get detainee information at Hopkins County, call (270) 821-6704. The line is staffed Monday through Friday, 8 a.m. to 4 p.m. If you're planning a visit, start here. You can confirm the person is there and ask what you need to do next.
- ✓ First name, last name, and any hyphenated names
- ✓ Any aliases the detainee may use
- ✓ Date of birth
- ✓ Country of birth
Phone rule: Detainees cannot receive incoming calls. To leave an urgent message, call (270) 821-6704. Have the detainee's full name, alien registration number, your name, and a callback number ready.
Detainees at this facility have access to tablets. Phone time depends on available funds. To add money for phone minutes, the facility directs families to use the CareAcell joint accounts site.
- Call for detainee information. Use (270) 821-6704, Monday through Friday, 8 a.m. to 4 p.m.
- Have identifying details ready. Provide the detainee’s name (including hyphenated names), any aliases, date of birth, and country of birth so staff can locate the correct person.
- Don’t expect to phone the detainee directly. Detainees at this facility cannot receive incoming calls.
- Leave an urgent message the right way. Call (270) 821-6704 and leave the detainee’s full name, alien registration number, your name, and your phone number. The detainee will be given your message.
- Add money for phone minutes. Use the CareAcell joint accounts site to place money on the detainee’s account for phone minute usage.
- Ask how tablets are used there. The facility provides tablets, but services can vary by location. When you call, ask what the tablets can be used for and what setup (if any) is required on your side.
Before making the trip, confirm the phone number and calling hours directly with the facility. Also check the Hopkins County Jail visitation page linked from the ICE facility page. Visitation rules and schedules can change, and updates are often posted there.
- ✓ Confirm the CareAcell joint accounts site is still the correct way to add funds for phone minutes
- ✓ Ask what fees, limits, or ID requirements apply to funding an account
- ✓ Confirm what tablet services are available at this facility and whether messaging or other features are offered
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