Why Detainees at Hopkins County Jail Can't Receive Incoming Calls — and How to Add Phone Minutes via CareAcell
Trying to reach someone at Hopkins County Jail? The first thing to know: they can't receive incoming calls. Here's what you can do instead — including how to add phone minutes through CareAcell.
Detainees at Hopkins County Jail cannot receive incoming calls. You can't dial the jail and get connected to your loved one - they simply won't be able to pick up.
Note: Plan for outbound contact instead. If you need to get a message to someone quickly, use the jail's urgent-message process (covered below) rather than trying to call them directly.
Hopkins County Jail provides tablets for detainees. Communication and account services run through these approved systems - not direct incoming phone lines.
To add money for phone minutes, the facility directs families to the CareAcell portal at https://careacell.jointaccounts.com.
- Go to the CareAcell jointaccounts portal - Use https://careacell.jointaccounts.com.
- Follow the on-screen instructions to fund phone minutes - The site will walk you through placing money on a detainee account for phone minute usage.
Missing Details to Verify
- ✓ Any fees charged to add money (and whether they vary by payment type)
- ✓ What payment methods are accepted
- ✓ How long it takes for funds to show up for phone minute usage
- ✓ Whether you’ll get a confirmation number or receipt (and how)
- ✓ What identifiers you’ll need to complete the deposit (for example, an inmate/detainee ID number)
- ✓ Refund, cancellation, or dispute policies if you make a mistake
Tip: Check the CareAcell portal for the current terms and prompts, and call the facility if you’re unsure what information you need to complete a deposit.
If you need information about a detainee housed at Hopkins County Jail, call (270) 821-6704 between 8 a.m. and 4 p.m., Monday through Friday.
Have the detainee's information ready before you call: first name, last name (including any hyphenated names), aliases, date of birth, and country of birth. This makes the call go much faster.
- Call (270) 821-6704 - Use the same number the facility provides for detainee information.
- Tell staff you need to leave an urgent message - Provide the detainee’s full name and alien registration number.
- Leave your callback details - Give your name and the telephone number where you can be reached so the message can be relayed.
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