Why Your Loved One at Hopkins County Jail Can't Call You Back (And What to Do Instead)
If you've been calling Hopkins County Jail hoping your loved one will pick up or call back, that's not how the phone system works. Here's the actual policy and how families get messages through.
Hopkins County Jail doesn't allow detainees to receive incoming phone calls. You can't call the jail and ask staff to connect you, and your loved one can't "call you back" the way they would on a regular phone.
What this looks like in practice: unanswered calls on your end, and long stretches of waiting for your loved one to place an outgoing call when they get the chance. If you need information about someone at Hopkins County Jail, call (270) 821-6704 Monday through Friday, 8 a.m. to 4 p.m. Have their full name, any aliases, and date and country of birth ready - staff need those details to locate the right person.
- Call the facility - Dial (270) 821-6704.
- Tell staff it’s an urgent message - Be clear that you’re trying to leave an urgent message for a detainee.
- Provide the detainee’s details - Give the detainee’s full name and alien registration number.
- Leave your callback information - Provide your name and the telephone number where you can be reached.
Note: The facility states that the detainee will be given your message.
Hopkins County Jail provides tablets for detainees. Many jails use tablets for communication beyond phone calls, but features and setup requirements vary. Treat the tablet program as a possible option, but confirm the exact rules before counting on it.
- ✓ Can my loved one use the tablet to message family, or is it limited to other services?
- ✓ If messaging is available, do I need to create an account to receive/send messages?
- ✓ Are there fees for messages, video visits, or other tablet-based communication?
- ✓ What name or ID information do you need from me to connect with the right detainee?
- ✓ Are there limits on when the tablet can be used (time of day, housing unit rules, or availability)?
- ✓ If a message is urgent, is the tablet a reliable option - or should I use the urgent-message phone process instead?
Tip: When you call, ask specifically what the tablets can do, what it costs, and what you need to set up on your side - don’t assume it works like a regular texting app.
Want to hear from your loved one? The most direct approach is funding their outgoing phone time. Hopkins County Jail uses the CareAcell "jointaccounts" site for adding money to detainee phone accounts. Double-check any fees and make sure you have the correct account details before paying - you want those funds to land in the right place.
Practical Next Steps
- ✓ Call (270) 821-6704 Monday–Friday, 8 a.m.–4 p.m., if you need information about a detainee.
- ✓ If it’s urgent, call (270) 821-6704 and leave: the detainee’s full name, alien registration number, your name, and your phone number.
- ✓ Add phone-minute funds using the CareAcell jointaccounts option the facility lists (then confirm any fees and account setup details).
- ✓ Ask what the facility tablets can do (messaging/video/other), what it costs, and what you need to set up to connect with your loved one.
Reminder: Because detainees can’t receive incoming calls, the practical options are (1) leaving an urgent message through the facility, (2) using approved tablet communication if available, and (3) funding outgoing calls.
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