How to Contact an Inmate at Hyde Correctional Institution (NC)

Start by calling the main facility line at 252-926-1810. For mail, use P.O. Box 278, Swan Quarter, NC 27885. If you need to visit in person for other business, the street address is 620 Prison Road, Fairfield, NC 27826.

In-person visits at NCDAC prisons, including Hyde CI, are by appointment only. You'll need to call or email the facility to schedule. Once you have an appointment, call the prison the day before your visit to confirm everything is still on. This saves you from making the trip only to find out visits were canceled.

Steps to Follow

• ✓ Call Hyde Correctional Institution at 252-926-1810 to schedule an in-person visit (visits are by appointment only).
• ✓ Call the day before your scheduled visit to confirm the facility’s visitation status.
• ✓ Ask what you need to do to be added to the incarcerated person’s approved visitors list for video visits.
• ✓ Confirm whether video visits are available for your loved one and whether they will connect by tablet or a facility video kiosk.
• ✓ If video visits are available, ask whether you should use the Getting Out Visits app for on-demand visits or to schedule a time.

1. Use the correct address type - For letters and mailed items, start with the mailing address: P.O. Box 278, Swan Quarter, NC 27885.
2. Keep the street address for in-person needs - Use 620 Prison Road, Fairfield, NC 27826 for navigation and facility location.
3. Confirm before you send anything time-sensitive - Call 252-926-1810 and ask which address they want you to use for the type of mail you are sending.

What to Verify

• ✓ Whether your in-person visit must be scheduled by phone or email (visits are by appointment only).
• ✓ Whether the facility expects you to call the day before your visit, and what they mean by “confirm the facility’s visitation status.”
• ✓ Whether you are on the incarcerated person’s approved visitors list for video visits (video visits are limited to approved visitors).
• ✓ Any identification or paperwork the facility wants you to bring or submit for approval (ask first, do not guess).

For video visits, your loved one connects through a tablet or facility video kiosk using Getting Out Visits. Before you set anything up, call Hyde CI to confirm this is the current method for their housing location and ask what steps you need to complete on your end.

1. Call the facility directly - Use 252-926-1810 and ask the staff member to confirm the best phone number for scheduling and questions.
2. Verify which address to use for your purpose - Confirm the mailing address (P.O. Box 278, Swan Quarter, NC 27885) for mail, and confirm the street address (620 Prison Road, Fairfield, NC 27826) for directions or in-person needs.
3. Repeat the details back before you hang up - A quick read-back helps prevent mistakes, especially when you are sending time-sensitive mail or traveling for an appointment-only visit.