Send Photos & Mail at Hyde Correctional Institution

How to send messages, photos, and packages

Overview

Hyde Correctional Institution supports video visits through the NCDAC video visiting app. The incarcerated person connects using a facility tablet or an on-site video kiosk, while you'll use the Getting Out Visits app to schedule and conduct visits. Phone, messaging, and video all run through third-party vendors, so setup happens in the vendor app or portal—not through the facility directly. You'll create a vendor account, add funds if needed, then schedule or start visits in the app. Both you and your loved one may need to be registered and approved in the vendor system first. One thing to watch: GTL/ConnectNetwork warns that Friends & Family accounts can be forfeited after 180 consecutive days of inactivity.

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Quick Facts

  • Hyde Correctional Institution allows NCDAC video visits that connect through a visiting app.
  • The facility recommends downloading the Getting Out Visits app to schedule or conduct video visits.
  • GTL/ConnectNetwork warns Friends and Family accounts can become inactive and are subject to forfeiture after 180 consecutive days of inactivity.
  • Most communication services are provided by third‑party vendors; you must create and manage an account in the vendor app or portal to use phone, messaging, or video services.

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Common Questions

How do I schedule a video visit with someone at Hyde Correctional Institution?

Use the Getting Out Visits app to schedule or start a video visit. Scheduling typically happens in the vendor app or portal, and you and the incarcerated person may need to be registered and approved there first.

What app should I use to video visit someone at Hyde Correctional Institution?

Hyde directs families and friends to the Getting Out Visits app for scheduling and conducting video visits. The incarcerated person can join from a facility tablet or an on-site video kiosk.

Will my Friends & Family account expire if I stop using it?

Yes—GTL/ConnectNetwork warns that Friends & Family accounts inactive for 180 consecutive days can become inactive and be subject to forfeiture.

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