How to send messages, photos, and packages
Hyde Correctional Institution supports video visits through the NCDAC video visiting app. The incarcerated person connects using a facility tablet or an on-site video kiosk, while you'll use the Getting Out Visits app to schedule and conduct visits. Phone, messaging, and video all run through third-party vendors, so setup happens in the vendor app or portal—not through the facility directly. You'll create a vendor account, add funds if needed, then schedule or start visits in the app. Both you and your loved one may need to be registered and approved in the vendor system first. One thing to watch: GTL/ConnectNetwork warns that Friends & Family accounts can be forfeited after 180 consecutive days of inactivity.
Search for a loved one and send messages and photos in minutes.
Sending a care package to someone at Hyde Correctional Institution (Hyde CI)? Or managing a GTL/ConnectNetwork Friends & Family account? A few simple rules can save you real frustration. Here's what to know before you place an order or let an account sit idle.
Use the Getting Out Visits app to schedule or start a video visit. Scheduling typically happens in the vendor app or portal, and you and the incarcerated person may need to be registered and approved there first.
Hyde directs families and friends to the Getting Out Visits app for scheduling and conducting video visits. The incarcerated person can join from a facility tablet or an on-site video kiosk.
Yes—GTL/ConnectNetwork warns that Friends & Family accounts inactive for 180 consecutive days can become inactive and be subject to forfeiture.
Visiting someone in a North Carolina prison—whether in person or by video—requires getting on their approved visitor list first. Here's how to time your application and avoid the most common approval roadblocks.
Your first in-person visit goes much smoother when you handle two things early: getting approved and getting an appointment. Here's the exact order to follow for Hyde Correctional Institution, plus what to submit so nothing holds you up.
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