How to Send Money to a Jackson County ADC Inmate: Commissary, Phone, and Video Accounts Explained

There's no single "inmate account" at Jackson County ADC. Commissary deposits go through TouchPay, phone services run through NCIC, and video visitation plus messaging are handled by VendEngine. These systems don't talk to each other - commissary money won't pay for phone calls, and phone funds won't cover video visits. The one exception: inmates can transfer money from their commissary balance to their NCIC phone account, but they have to initiate that on their end.

Commissary Exact Info

• ✓ Facility locator number: 239501
• ✓ Inmate identification number
• ✓ Inmate name
• ✓ Use TouchPay (online) or the TouchPay lobby kiosk at the ADC

Commissary deposits at Jackson County ADC go through TouchPay. Online, you can pay with Visa, MasterCard, debit cards, or electronic checks. Cash? That's only accepted at the lobby kiosk inside the ADC. Money orders and cashier's checks aren't accepted for commissary. If you just want your person to have funds for basics, TouchPay is the right account.

Phone services run through NCIC. Money you add to an NCIC account covers phone calls only - not commissary, not video visits, not messaging.

Already deposited money through TouchPay for commissary? That won't automatically convert to phone funds. Jackson County ADC does let inmates transfer commissary money to their NCIC phone account, but the inmate has to do it themselves. If you need calls working right away, fund NCIC directly.

Video visitation and inmate messaging go through VendEngine. Register at VendEngine.com or download the CorrectPay app, then fund the inmate's Tech Account. Remember: this account only covers visitation and messaging - it won't pay for commissary or phone calls.

Payment Methods Accepted Not

• ✓ TouchPay online payment methods: Visa, MasterCard, debit card, electronic check
• ✓ Cash for commissary: only at the ADC lobby kiosk
• ✓ Not accepted for commissary: money orders and cashier’s checks
• ✓ Don’t mail cash or money orders to the facility

Cash deposits work two ways at Jackson County ADC. Visitors can add cash at the lobby kiosk only. Any cash an inmate has on them during intake gets deposited into their personal account automatically.

Common Pitfalls Tips

• ✓ Double-check which “need” you’re paying for before you submit a payment: TouchPay = commissary, NCIC = phone calls, VendEngine = video visitation/messaging.
• ✓ Assume funds won’t move between systems. The main exception is that the inmate can choose to fund their NCIC phone account using commissary funds.
• ✓ For TouchPay commissary deposits, use the correct facility locator number: 239501.
• ✓ If you’re trying to fix a specific problem (no calls going through, can’t message, no commissary), make sure you’re adding money to the matching vendor account - not just “sending money” in general.