How to send messages, photos, and packages
Here's what you need to know about staying in touch with someone at Johnson County Jail: who to contact about mail issues, how to appeal returned mail, and what inmates can pay for with account funds. For mail procedure questions, call 913-715-5900. If mail gets returned and you want to appeal, email DetentionMailroomAppeals@jocogov.org. Inmate account balances are commonly used for commissary purchases, phone time, medical charges, and detention programs. For phone calls, video visits, and electronic messaging, you'll typically need to register with the facility's vendor, verify your identity, and fund a debit or prepaid account before making calls or scheduling remote visits. If you have general questions or need to confirm the vendor or registration steps, try the switchboards at Central Booking (913-715-5100) or the New Century Adult Detention Center (913-715-5900).
Search for a loved one and send messages and photos in minutes.
Getting a mail issue resolved or putting money on someone's account goes a lot faster when you reach the right office on the first try. Here are the Johnson County contacts for mail questions, deposit help, and mailroom appeals.
If you were surprised to see a Florida address for Johnson County mail, you're not alone. The detention center routes most personal mail through an off-site scanning process. Legal mail is handled differently and must be sent directly to the jail in Olathe.
Call 913-715-5900 with questions about mail procedures at Johnson County Jail.
Email DetentionMailroomAppeals@jocogov.org to appeal a returned-mail decision.
Inmate account funds may be used for commissary items, phone time, medical fees, or other detention center programs.
Yes, in most cases. You'll need to register with the facility's approved vendor, upload your ID and a headshot, and get approved before using remote visits or messaging services.
Before you send anything through the U.S. Postal Service, here's how this facility handles regular (non-privileged) mail. Non-privileged general mail is processed off-site, then delivered to the inmate electronically on password-protected kiosks or tablets. Your letter or card won't be handed over as a physical piece of mail. Instead, it shows up as a digital delivery on their device.
When someone is booked into the Johnson County Adult Detention Center, the facility creates an inmate account for them. Johnson County partners with Summit for commissary and banking services—this is where deposits go and how your loved one accesses funds while in custody.
Sending money is usually straightforward once you have the right identifier for your loved one. Here are the deposit options and exact steps to get it done.
