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Understanding Phone Calls from Joliet Treatment Center: Caller ID, Payment Options, and Rules

Getting calls from someone at Joliet Treatment Center? Two things matter most: recognizing the caller ID and understanding how the call gets paid for. Here's the exact caller ID number IDOC lists, your payment options, and one rule that can land someone in custody in serious trouble.

• 2 min read • idoc.illinois.gov
Understanding Phone Calls from Joliet Treatment Center: Caller ID, Payment Options, and Rules

Calls from Joliet Treatment Center show up on Caller ID as (779) 214-6923, according to IDOC.

ICSolutions (ICS) handles phone services for all Illinois Department of Corrections facilities. Setup, billing, troubleshooting - it all goes through ICS.

Understanding Phone Calls from Joliet Treatment Center: Caller ID, Payment Options, and Rules

One option: set up a Friends & Family prepaid account through ICSolutions. Fund the account, and call charges get deducted from your balance when you receive calls from someone in IDOC custody.

The other option is funding the person's trust/commissary account. With money in that account, they can buy phone minutes through commissary and use those minutes to call you.

Questions about collect or prepaid collect calls from IDOC? Contact ICSolutions at 888-506-8407.

Rule to take seriously: Participation in or initiation of three-way calls by individuals in custody is strictly prohibited by IDOC rules and can result in disciplinary action.

Want to estimate call costs? IDOC provides an ICSolutions Phone Call Cost Comparison document with sample pricing. Just know it's an estimate only - taxes and fees may vary over time.

For reference, that document shows an out-of-state 10-minute phone call at a sample total of $0.117 (and $0.091 for in-state). These are illustrations, not guarantees - taxes and fees can change.

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