How to visit, scheduling, dress code, and visitor requirements
Jordan Unit uses the TDCJ Online Visitation Scheduler. You'll need to register through the official login and complete a mandatory background questionnaire during setup. Choose your account email carefully—once created, that email can't be deleted or changed. Staff can only help with updates after an account exists. The scheduler shows available visit types: Regular, Contact, and Video/Tablet. Extended or Special visit requests may also appear when offered. What you can book depends on the inmate's privileges and the unit's layout. Contact visits allow limited physical contact—one embrace/kiss at the start and one at the end, with specific hand-holding rules. Plan to follow photo ID, clothing, and contraband rules inside the secure visiting area. If the Schedule Visit button is blank or says "Call Unit," call Jordan Unit before you travel.
Search for a loved one and send messages and photos in minutes.
A little prep can save you a long drive and a denied visit. Run through this checklist before heading to Jordan Unit—confirm your visit is actually happening, and make sure you've got the right ID, clothing, and only allowed items.
Creating your TDCJ Online Visitation Scheduler account is the first step to booking a visit. The process is simple, but a few details—especially your email and phone number format—can trip you up.
Contact visits let you have limited physical contact with your loved one. Here's what that actually means at Jordan Unit—what touch is allowed and what can end your visit early.
Start on the TDCJ Online Visitation Scheduler login page and create your own account. During setup, you’ll complete the required background questionnaire and verify your email. Unit staff can’t create accounts for you, but they can help with certain updates after your account exists.
Call Jordan Unit to schedule the visit or to confirm why online scheduling isn’t available. If the system shows “Not Approved for Visits,” call to confirm the inmate’s current assignment and visitation privileges before you travel.
The scheduler supports Regular, Contact, and Video/Tablet visits, and it may show Extended or Special visit requests when available. On a Contact visit, you’re allowed one embrace and one kiss at the beginning and one embrace and one kiss at the end of each visit, with additional contact rules set by the unit.
No—the email address you used to create your scheduler account can’t be deleted or changed. If you forgot your password, use the “Forgot Password/Reset Password” option on the login page and follow the reset steps sent by email.
Want to receive phone calls from someone at the Jordan Unit? You'll need to register your number correctly and know the rules—break them, and calls can get blocked or cut off.
If the TDCJ Online Visitation Scheduler won't let you click
Got a rejected deposit or eCommDirect order for someone at the Jordan Unit? It's usually one of a few eligibility rules. Here's how to avoid the most common problems.
