Send Photos & Mail at Keen Mountain Corrections Center, Va

How to send messages, photos, and packages

Overview

Phone calls from Keen Mountain Corrections Center are limited to 20 minutes—this keeps phone access fair for everyone. Your loved one can maintain an approved call list with up to 15 numbers, including both landlines and cell phones. Want to help cover call costs? Fund prepaid phone accounts or deposit to an inmate PIN Debit account through ConnectNetwork. Have the inmate's 7-digit state ID number ready when setting things up. Beyond regular calls, many facilities offer video visits and tablet messaging through third-party services. If those options are available, create the vendor account, complete any identity verification, and add funds before trying to connect. For billing or technical issues, contact the vendor directly—not facility staff.

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Quick Facts

  • Phone calls from Keen Mountain Corrections Center are limited to 20 minutes.
  • Inmates may maintain an approved call list limited to a maximum of 15 numbers, including landlines and cell phones.
  • Family and friends can fund prepaid phone accounts or deposit to inmate PIN Debit accounts via ConnectNetwork using the inmate's 7‑digit state ID number.
  • Most facilities use third‑party vendors for phone, video, and tablet services; vendors handle technical support and billing.
  • Keen Mountain delivers only photocopies of incoming general correspondence to inmates; originals are not passed through.

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Common Questions

How long can an inmate at Keen Mountain speak on the phone?

Phone calls are limited to 20 minutes to help ensure fair access to the phones.

How many phone numbers can an inmate at Keen Mountain have on their approved call list?

An inmate can have up to 15 numbers on their approved call list, including landlines and cell phones.

How do I add money for calls or an inmate PIN Debit account at Keen Mountain?

You can fund prepaid phone accounts or deposit to an inmate PIN Debit account through ConnectNetwork. You’ll need the inmate’s 7-digit state ID number to set up and fund the account.

Who should I contact for problems with phone, video, or tablet services?

Contact the third-party vendor that provides the phone, video, or tablet service for technical support and billing questions, not facility staff.

Will Keen Mountain deliver my original letter or only a copy?

Keen Mountain delivers only photocopies of incoming general correspondence. Originals and any enclosed items are kept during processing and shredded after copying.

How should I address mail to an inmate at Keen Mountain Corrections Center?

Use the inmate’s full first and last name and their 7-digit state ID number on every piece of mail. Include the facility name and ZIP code; adding your full return address is recommended for processing.

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