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Scheduling Video Visits with Someone at Kewanee: An ICSolutions Step-by-Step Guide

Video visits at Kewanee go through ICSolutions, so your first step is setting up an account there. Once you're registered, the main thing to plan around is visit limits, since they control how often you can schedule.

• 2 min read Verified from official sources

If you previously used GTL for video visits, that's no longer the system. IDOC moved video visitation from GTL to ICSolutions, so friends and family need to register with ICSolutions before scheduling any video visits with someone at Kewanee.

Kewanee limits video visits to one per day for the individual in custody. If multiple family members want to visit, coordinate ahead of time. Booking two sessions on the same day means one will get turned away.

There's also a weekly cap. An individual in custody can receive only two video visits per week, and that includes visits for those in restrictive housing. Since restrictive housing visits count against the same allotment, it helps to spread your sessions out and choose days carefully.

  • ✓ If your loved one is in general population or protective custody, no more than three approved visitors can be on a single video visit.

If the person you're visiting is in restrictive housing, video visitation hours are Monday through Friday, 8am to 2pm. That's your window when looking for available appointment times.

First, make sure you're registered with ICSolutions. All scheduling for IDOC facilities runs through that system. Then plan around the limits: the individual in custody can receive one video visit per day, and only two per week total (including restrictive housing). If your loved one is in general population or protective custody and multiple people want to join, keep the group small and confirmed ahead of time. No more than three approved visitors can be on a single video visit. For restrictive housing, schedule within the Monday to Friday, 8am to 2pm hours, and remember those sessions count toward the two-per-week total so you don't burn through visit slots unexpectedly.

Quick limits to remember: One video visit per day for the individual in custody. Two video visits per week total (including restrictive housing). Restrictive housing video visits run Monday through Friday, 8am to 2pm.

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