Penmate Inmate Support Guides
Visitation

Video Visitation Hours at Kewanee: When to Log On and What to Expect

Planning a video visit with someone at Kewanee? Timing matters. Here are the daily video visitation windows, plus practical tips to avoid losing minutes to tech glitches or check-in hiccups.

• 2 min read • idoc.illinois.gov
Video Visitation Hours at Kewanee: When to Log On and What to Expect

Video visits at Kewanee run every day in two windows: 8:30 a.m. to 1:30 p.m. and 3:00 p.m. to 8:00 p.m. These are the only times you can start a session. Schedules can shift, so double-check the current options when you sign up to make sure you're working from the latest posted times.

Note: To visit Kewanee Life Skills Reentry Center, you must sign up in advance. Don’t wait until the day of your visit - get on the schedule first.

Kewanee asks visitors to log on 15 minutes before their scheduled start time. That buffer lets you sign in, test your audio and video, and handle any last-second prompts - without eating into your actual visit.

Video Visitation Hours at Kewanee: When to Log On and What to Expect

Tech Checklist

  • ✓ Fully charge your phone/tablet/laptop (or plug it in for the whole visit)
  • ✓ Use a strong, steady internet connection (Wi‑Fi is usually more stable than cellular)
  • ✓ Update the video visit app or your browser before your visit day
  • ✓ Test your camera, microphone, and speakers ahead of time
  • ✓ Keep your login information handy so you’re not resetting passwords at the start time
  • ✓ Choose a quiet spot with good lighting (light in front of you works better than bright light behind you)
  • ✓ Close other apps/tabs that could slow your device or pop up notifications
  • ✓ Consider headphones to reduce echo and improve sound quality

Heads up: The facility's page doesn't list the video visitation vendor or fees. Check the provider details during sign-up so you know the costs and tech requirements before visit day.

Can't connect? Not sure you're signed up correctly? Call Kewanee Re-entry Center at (309) 852-4601. It's the fastest way to get answers on what the facility expects and what to do next.

Advance sign-up is required. If you're trying to schedule a different day, switch visit types, or aren't seeing available slots, confirm you actually completed the sign-up process before assuming you're on the list.

Need to send paperwork? The facility fax is (309) 852-3589. For most video visit issues, though, calling gets you answers faster.

Find an Inmate at Kewanee Re-entry Center, IL

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Kewanee Re-entry Center, IL

Education & Job Training at Kewanee Life Skills Re-Entry Center: What Families Should Know

Kewanee Life Skills Re-Entry Center offers academic classes and career-focused job training. If you want to help a loved one make the most of their time there, these are the programs worth asking about - plus practical ways to support them from the outside.

Getting on Your Loved One's Phone List — and What the Securus→ICSolutions Switch Means for Calls

Two things matter if you're waiting for phone calls: being on your loved one's approved calling list, and making sure your phone will actually accept the call. Here's how the list works - and what to expect as phone service switches from Securus to ICSolutions.

How IDOC’s Mail Scanning System Works (and What It Means for Your Letters to Someone at Kewanee)

Writing someone at Kewanee Re-entry Center? Here's what you should know: most personal mail doesn't arrive as paper. It gets scanned and delivered as a digital copy on a tablet - and certain materials won't make it through at all.