How to deposit funds, commissary, and payment options
At Kewanee Re-entry Center, you can cover phone costs two ways: set up and fund an ICSolutions Friends & Family prepaid account, or deposit money into the incarcerated person's trust/commissary account so they can purchase minutes. If you previously used Securus Advance Connect, any remaining balance won't transfer automatically to ICSolutions. You'll need to contact Securus through their support channels to request a refund. When sending money, double-check the incarcerated person's full name and their booking or ID number (or date of birth) to make sure the funds are credited correctly. Timing varies by deposit method. Electronic deposits typically post faster than mailed ones, and transfers or vendor transitions can sometimes cause delays.
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You can fund calls by creating an ICSolutions Friends & Family prepaid account and adding money to it. Another option is depositing funds into the incarcerated person's trust/commissary account so they can purchase commissary minutes for phone use.
No. Remaining Securus Advance Connect balances will not transfer automatically to ICSolutions. Contact Securus through their support channels to request a refund.
It depends on the deposit method and vendor. Electronic deposits usually post faster than mailed ones, and transfers or vendor changes can delay when funds become available.
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