How to send messages, photos, and packages
Phone and video services at Kewanee Re-entry Center have moved to ICSolutions. To get calls or schedule a video visit, register with ICSolutions and use their system rather than calling the facility directly. Domestic calls are billed at $0.008 per minute. If you still have money in a Securus Advance Connect account, those balances don't transfer automatically. You'll need to contact Securus to request a refund for leftover funds. People in custody cannot receive incoming calls. They can only call numbers on their approved calling list, so make sure you're added before expecting a call. Video visitation also runs through ICSolutions and is limited: generally one video visit per day with up to three approved visitors. Restrictive-housing rules are tighter, allowing only two visits per week during specific weekday hours.
Search for a loved one and send messages and photos in minutes.
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You must be on the incarcerated person's approved calling list. They add contacts by writing the facility. You should also register with ICSolutions to set up any required account or verification on your end.
Domestic calls cost $0.008 per minute under ICSolutions. You can pay by creating an ICSolutions Friends & Family prepaid account, or by adding funds to the incarcerated person's trust/commissary account so they can purchase minutes.
Schedule video visits through ICSolutions by registering with the vendor and using their scheduling system or app. Generally, one video visit per day is allowed with up to three approved visitors. Restrictive housing is limited to two video visits per week during specific weekday hours.
Securus Advance Connect balances do not transfer automatically to ICSolutions. Contact Securus using their refund phone number or website to request a refund for any remaining funds.
Kewanee Life Skills Re-Entry Center offers academic classes and career-focused job training. If you want to help a loved one make the most of their time there, these are the programs worth asking about—plus practical ways to support them from the outside.
Two things matter if you're waiting for phone calls: being on your loved one's approved calling list, and making sure your phone will actually accept the call. Here's how the list works—and what to expect as phone service switches from Securus to ICSolutions.
Two main ways exist to pay for phone contact with someone at Kewanee Re-entry Center: fund calls through an ICSolutions Friends & Family prepaid account, or add money to the person's trust account so they can buy phone minutes through commissary.
