Who to Call When You Have Questions About Visiting Someone at Kirkland Correctional Institution
Trying to visit someone at Kirkland Correctional Institution but stuck on paperwork, virtual visits, phone issues, or refunds? The fastest fix is calling (or emailing) the right office the first time. Here's who handles the most common visitation problems.
For general visitation questions, start with the S.C. Department of Corrections Visitation office. You can email them at visitation@doc.sc.gov and explain what you’re trying to do (for example: checking the status of a visitation application or clarifying a visitation rule).
Prefer to talk to someone? Call the Visitation Inquiry Line at 803-896-1838. The phone menu lets you route your question to the right prompt - no need to start from scratch each time you call.
For virtual visitation issues related to the approved list - like a name mismatch or a needed name change - email VirtualVisitation@doc.sc.gov. This is the right contact when your virtual visit can't proceed because visitor information doesn't match what's on file.
Technical problems? Trouble connecting, audio/video glitches, or the system just not working? Call GTL Visitor Support at 1-855-208-7349.
Need to block calls to your number - or trying to figure out why your number is blocked? Call GTL phone support at 1-866-230-7761.
To set up a PrePay account for inmate calls, call 1-800-483-8314. PrePay also gets you a discount on calls, so it's worth setting up if you want to manage costs while staying connected.
Vending and Trust Deposits
- ✓ Call the vending contractor using the phone number posted on the vending machine sticker
- ✓ Leave a message at 803-400-8941
- ✓ Email scdcvending@gmail.com
For help with trust deposits through GTL, call customer service at 877-650-4249 or 888-988-4768. When filling out deposit paperwork, use Site ID 121 so it routes correctly.
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