How to Send Money to Someone at ASPC La Palma (The Facility Won't Accept Cash or Money Orders at Visits)
Want to help someone at ASPC La Palma with commissary or other needs? You'll need to use an approved electronic or phone deposit—this facility won't accept money during visits or through the mail.
ASPC La Palma won't accept money at visitation or through the mail. Don't hand cash to staff during a visit, and don't send cash or funds in an envelope - it won't be applied to your loved one's account.
You'll need to use one of the approved deposit channels: online through ConnectNetwork, by phone through AdvancePay, by phone using the Trust service (with the correct site ID), by phone using PIN Debit, or through the ConnectNetwork mobile app. Here's how each option works.
For online deposits, go to www.ConnectNetwork.com. This is the easiest option if you want to handle everything from a computer.
Prefer to pay by phone? Call AdvancePay toll-free at 800-483-8314. This works well if you'd rather skip the online setup or need help completing the transaction.
PIN Debit is another phone option - call 855-706-2445 to make a deposit. Not sure which phone method to use? Pick whichever feels easier, and keep your receipt or confirmation number either way.
The ConnectNetwork mobile app lets you deposit directly from your phone. Search
Note: Payment services for deposits are provided by TouchPay Holdings, L.L.C. dba GTL Financial Services (ViaPath).
The Trust service is another option - call 888-988-4768 to make a deposit. For ASPC La Palma, you must enter site ID 288 so the payment goes to the right place.
Reminder: Double-check that you entered site ID 288 when using Trust - one wrong digit can send your payment to the wrong place.
Money orders aren't available to everyone. Only immediate family - Mother, Father, Sister, Brother, Son, Daughter, Grandmother, Grandfather, Wife, or Husband - may send them, and only after submitting a visitation application and getting approved. Any exceptions require warden approval.
Before you send a money order: Make sure the sender has already submitted a visitation application and been approved - otherwise the money order may not be allowed.
Practical Tips
- ✓ If you’re using Trust by phone, enter site ID 288 exactly.
- ✓ Keep your receipt or confirmation number for every deposit (online, app, or phone).
- ✓ Write down which channel you used (ConnectNetwork online, ConnectNetwork app, AdvancePay phone, Trust phone, or PIN Debit phone) so you can troubleshoot faster if there’s a delay.
- ✓ Use the correct phone number for the service you picked: AdvancePay 800-483-8314, Trust 888-988-4768, PIN Debit 855-706-2445.
- ✓ If you switch methods later (for example, from the website to the app), save the new confirmation details too.
If your deposit doesn't go through or you can't locate a transaction, contact the service you used: AdvancePay at 800-483-8314, Trust at 888-988-4768 (site ID 288), or PIN Debit at 855-706-2445. Have your receipt or confirmation number ready - it'll make the call go faster.
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