Setting Up Video Visits at Lauderdale County Detention Center: Step-by-Step for First-Timers
Setting up your first video visit might seem overwhelming, but it's actually pretty simple once you know the basics. Lauderdale County Detention Center uses ViaPath Communications (ConnectNetwork) for video visits and phone calls, billed at $0.25 per minute.
Video visits and phone calls at Lauderdale County Detention Center run through ViaPath Communications using ConnectNetwork. Inmates access the service through facility-issued tablets for non-contact video visitation, and calls cost $0.25 per minute. Knowing the provider and rate upfront helps you budget - especially if you're trying to stay in regular contact without breaking the bank.
- Go to the ConnectNetwork site - On your phone, tablet, or computer, enter https://web.connectnetwork.com.
- Click “CREATE ACCOUNT” - This is the starting point for new visitors.
- Follow the step-by-step prompts - Complete the on-screen setup instructions to finish creating your online account.
With video visits and phone calls running $0.25 per minute through ViaPath Communications, you'll want to think about costs before adding money. Most people fund a visitor account so they're ready when it's time to connect. There's another option: inmates can use their personal funds on the facility-issued tablets to start calls or video visits with approved contacts. If your loved one plans to initiate visits from their end, just make sure your contact information and account access are set up so you can accept the call when it comes through.
After creating your ConnectNetwork account at https://web.connectnetwork.com (click "CREATE ACCOUNT" and follow the prompts), you can schedule and conduct video visits. Calls are billed at $0.25 per minute through ViaPath Communications, so keep an eye on the clock during your session. Set yourself up for success before the visit starts. Find a quiet room, charge your device, and connect to stable Wi‑Fi (or make sure you have strong cell signal). If possible, do a quick test run on the same device beforehand - troubleshooting tech issues when you're supposed to be talking is no fun.
Support
- ✓ For ConnectNetwork/AdvancePay customer service or refunds: 877-650-4249
- ✓ For Lauderdale County Sheriff’s Office public contact: 256-760-5757
- ✓ Sheriff’s Office fax: 256-760-5765
Quick help: For ConnectNetwork/AdvancePay customer service or refunds, call ViaPath at 877-650-4249.
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