How to Contact an Inmate at Lawrence Corrections Center, IL (IL)
Trying to stay in touch with someone at Lawrence Corrections Center? The biggest thing to know right now is that Illinois is switching phone providers. Here's how to fund calls, what to expect during the transition, and what to double-check before you add money anywhere.
The Illinois Department of Corrections started moving phone services from Securus to ICSolutions as early as February 3, 2025. The switch is rolling out facility by facility, so the timing depends on where your loved one is housed.
During the vendor switch, individual in-custody phone credits and phone lists (PAN) are expected to carry over to ICSolutions. Friends-and-family Securus balances are a different story. Those do not transfer automatically. If you have money sitting in a Securus friends-and-family account, contact Securus directly to request a refund of any remaining balance.
Quick tip: Calls can be paid two ways: you fund an ICSolutions Friends & Family prepaid account on your end, or the incarcerated person buys phone minutes through commissary using their trust account funds.
Steps to Follow
- ✓ Create and fund an ICSolutions Friends & Family prepaid account to pay for calls you receive.
- ✓ Add money to the incarcerated person’s trust account so they can purchase phone minutes through commissary.
- Start with ICSolutions for call help. If you have questions about calls or your account, contact ICSolutions customer service at 888-506-8407 or Customer@icsolutions.com.
- Confirm the switch status for Lawrence. Because the rollout is facility-by-facility starting as early as February 3, 2025, verify whether Lawrence Corrections Center has completed the move from Securus to ICSolutions.
- Handle leftover Securus balances separately. If you had a friends-and-family Securus account balance, it will not move over automatically, so contact Securus to request a refund.
Before you put money on any account, confirm which phone provider is currently active at Lawrence Corrections Center. IDOC's transition to ICSolutions started as early as February 3, 2025 and is rolling out facility by facility. The correct setup depends on where things stand in the rollout.
If you're trying to track down funds or account access, know what transfers and what doesn't. Individual in-custody phone credits and phone lists (PAN) are supposed to carry over. Friends-and-family Securus balances do not transfer automatically. You'll need to contact Securus directly to get a refund.
- ✓ Save ICSolutions customer service: 888-506-8407 and Customer@icsolutions.com.
- ✓ Verify that an ICSolutions Friends & Family prepaid account is the correct way to fund calls for Lawrence Corrections Center.
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