Getting on the Approved Call List at Lawrence Correctional Center

People in IDOC custody can't receive incoming calls - they can only call out to numbers on their approved list. If you're not on that list, their calls won't reach you. Getting added is the first step.

To get added, write the person in custody and ask them to put you on their approved calling list. Be specific: include the phone number you want them to use and your relationship to them (family, friend, etc.). If you have both a cell and home number, let them know which one you prefer.

• ✓ “Please add me to your approved calling list. My phone number is (___) ___-____.”
• ✓ “I’m your [relationship]. Can you put my cell number (___) ___-____ on your approved call list?”
• ✓ “If you can only add one number, please use (___) ___-____ for calls.”

Calls from Lawrence Correctional Center usually show up as (618) 352-3508 on caller ID. If your phone has aggressive spam filtering, save that number as a contact - otherwise, calls might go straight to voicemail or get blocked automatically.

Since IDOC calls are announced, you decide whether to accept or decline each one. You can block calls from a specific person in custody, or block all IDOC calls entirely. To set up a block - or remove one that was placed by mistake - contact the phone service provider's customer support by phone, through their online portal, or by email.

1. Call ICSolutions customer service - For collect or prepaid collect call questions (including blocking/unblocking), call 888-506-8407.
2. Email ICSolutions support - You can also email call questions to Customer@icsolutions.com.
3. Use the vendor listed on your IDOC paperwork - Some IDOC forms reference Securus for phone-block verification at 1-800-844-6591.
4. Verify the current vendor for your situation - Vendor instructions can differ depending on the document you’re using, so confirm which company is handling the phone service tied to the calls you’re receiving.

Not sure why calls aren't coming through? Start with ICSolutions customer service at 888-506-8407 or email Customer@icsolutions.com. Some IDOC forms also direct people to contact Securus at 1-800-844-6591 to verify a phone block. If you're getting mixed messages, check the instructions on whatever form or materials you're using to confirm which vendor handles your situation before spending time on setup.

• ✓ Check the IDOC form/materials you’re using for the phone vendor name.
• ✓ Call the vendor listed there to ask about blocks, unblocking, or call setup.
• ✓ If you’re unsure which vendor applies, start with ICSolutions at 888-506-8407 to confirm where your request should go.