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Setting Up Video Visits with ICSolutions for Lawrence Correctional Center: Step‑by‑Step

Video visits at Lawrence Correctional Center all go through ICSolutions. Once your account and app are ready, scheduling is pretty simple. Just keep the visit limits and daily blackout window in mind.

• 3 min read Verified from official sources

Video visits at Lawrence Correctional Center (Illinois DOC) are scheduled through the ICSolutions website. The facility won't book them for you, so calling the prison to set one up is a dead end. You'll need to find an available slot on ICSolutions and schedule it yourself.

Reminder: Only scheduled visitors may appear on the video visit monitor. Make sure every person who plans to participate is properly scheduled beforehand.

First, you'll need an ICSolutions account. You also need the ICSolutions app (ICS Mobile) installed on whatever device you plan to use for the visit. There are versions for Android, Apple, and Windows, so pick whichever works for you.

  • ✓ Create your ICSolutions account
  • ✓ Download and install the ICSolutions app (ICS Mobile) on your device
  • ✓ Sign in to your account so you are ready to schedule

When picking dates and times, keep IDOC's visit limits in mind. An individual in custody can receive only one video visit per day and two per week. That two-per-week cap applies even if they're in restrictive housing.

  • ✓ One video visit per day (per individual in custody)
  • ✓ Two video visits per week (including restrictive housing, counted against allotted visits)
  • ✓ Up to three approved visitors may join a visit for general population or protective custody

Planning to include multiple people? For someone in general population or protective custody, up to three approved visitors can join a single video visit. That said, the setup is generally one visitor on screen at a time, with an exception for children who need help sitting through the visit. Decide ahead of time who will be on camera and when so you don't burn visit time sorting it out.

Video visits can't be scheduled during the daily blackout period: 2:30 p.m. to 4:30 p.m. This window is reserved for institutional count procedures. When you're looking for open slots in ICSolutions, focus on times outside that range.

Tip: Hitting dead ends while scheduling? Try a time before 2:30 p.m. or after 4:30 p.m.

If you run into trouble with your account, the app, or booking a visit, reach out to ICSolutions support first. Video visits are managed through ICSolutions, not the facility, so vendor support is usually the fastest way to resolve login issues, app glitches, or scheduling questions.

  1. Confirm you are using ICSolutions for scheduling. Video visits are scheduled through the ICSolutions website, not by calling the facility.
  2. Make sure your account is set up and you can sign in. If you cannot log in, fix that first before trying to schedule.
  3. Update or reinstall the ICS Mobile app. A fresh install can resolve common setup glitches.
  4. Use ICSolutions help tools for the next step. Follow their prompts for account help and to confirm your scheduled booking details.

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