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Two Ways to Pay for Phone Calls from Lawrence Correctional Center: Which One Is Right?

Staying in touch with someone at Lawrence Correctional Center starts with knowing which phone company runs the system and which payment method works best for you.

• 2 min read Verified from official sources

Lawrence Correctional Center is part of the Illinois Department of Corrections, and ICSolutions handles all in-custody phone services. Why does that matter? Because it narrows your payment options to the ones that work on the ICSolutions system.

The most straightforward way to pay for calls is a Friends & Family prepaid account through ICSolutions. You create an account, add money online, and calls from your loved one draw down from that balance. Since ICSolutions is the phone provider for Illinois Department of Corrections facilities, this is the system that covers calls from Lawrence Correctional Center.

  1. Set up a Friends & Family prepaid account with ICSolutions. Start the online signup process for the Illinois Department of Corrections facilities.
  2. Add funds to your prepaid balance. Load the amount you want available for calls.
  3. Make sure the account is tied to the right person and facility. Follow the prompts for Illinois Department of Corrections so your funding applies to calls from your loved one.

Tip: Double-check the incarcerated person's name and ID information, and make sure you select the correct facility when funding the account. Small mistakes here can send money to the wrong place.

The other option is for the incarcerated person to buy phone minutes through commissary using their trust (commissary) account. With this approach, you're not paying through your own prepaid phone account. Instead, you deposit funds into their trust account, and they use that money to purchase calling minutes on their end.

  • ✓ Use this option if you want your loved one to control how their available minutes are purchased and used.
  • ✓ Consider it if you would rather deposit money into their trust account than manage a separate prepaid phone balance.
  • ✓ It can be a good fit if you are having trouble setting up or funding a Friends & Family prepaid account online.

Got questions about receiving calls, prepaid accounts, or anything else related to the ICSolutions phone system? Contact ICSolutions Customer Service at 888-506-8407 or email Customer@icsolutions.com.

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