How to Register Your Phone Number to Receive Calls from Inmates at Lewis Unit

Register your phone number through the Texas Inmate Telephone Friends & Family Enrollment. Without enrollment, calls won't go through - even if the inmate dials your number.

• ✓ The inmate’s TDCJ ID number

Here's where people get tripped up: the name on your driver license or state ID must match the name on the phone bill for the number you're registering. If the phone account is in someone else's name, your enrollment can fail - or calls may not come through.

Allowed Destinations

• ✓ Allowed numbers
• ✓ Home landline telephone numbers
• ✓ Post-paid cell phones
• ✓ Pre-paid cell phones
• ✓ Not allowed
• ✓ Internet services
• ✓ 800 numbers
• ✓ Businesses
• ✓ Pay phones
• ✓ International numbers

Calls are limited to 30 minutes per call. You’ll hear a warning message one minute before the call is disconnected, so you have a chance to wrap up and share anything important before it cuts off.

Troubleshooting Next Steps

• ✓ Double-check you entered the correct inmate TDCJ ID number during enrollment.
• ✓ Make sure the name on your driver license/state ID matches the name on the telephone listing or bill for the number you registered.
• ✓ Confirm the number you’re trying to register is an allowed destination (home landline, post-paid cell, or pre-paid cell).
• ✓ If you’re using an internet-based number, an 800 number, a business line, a pay phone, or an international number, the call won’t go through.
• ✓ Plan around the 30-minute limit, and listen for the one-minute warning so you can finish the conversation before disconnect.

Still not getting calls after checking everything? Head back to the Texas Inmate Telephone Friends & Family Enrollment and double-check your registration details. That's the system that controls call access for the Lewis Unit.