Before Your First Video Visit at Kane County: What to Bring and Write Down
Your first Kane County video visit will go much smoother if you arrive early, bring the right ID, and don't lose your login info. Check off the quick list below, then read the short sections for the reasoning behind each item.
Three things matter most before your first Kane County video visit: save your username and password somewhere you won't lose them, arrive 15 minutes early to check in, and bring valid ID for every adult - plus any required paperwork if you're bringing kids.
- ✓ Write down your video visitation username and password and keep them where you can grab them quickly.
- ✓ Arrive fifteen (15) minutes before your scheduled visit time so you can check in.
- ✓ Bring a valid, government-issued photo ID for every adult visitor.
- ✓ If you’re bringing a child under 18: an adult must accompany them, and you need a copy of the child’s birth certificate.
When you register for Kane County video visitation, you'll create a username and password. Don't lose them. The sheriff's office can't retrieve your login later, so if you forget your credentials, you'll be stuck at check-in with no way to connect.
Tip: Write your username/password down and store it somewhere secure you’ll actually have access to on visit day (a small note kept safely with your ID, or a password manager). Don’t count on anyone at the facility being able to pull it up for you.
Every adult visitor needs a valid, government-issued photo ID at check-in. A driver's license or state ID card works - anything official, current, and with your photo. Show up without acceptable ID and you won't get in.
- ✓ A valid, government-issued photo ID for each adult visitor
- ✓ For any child under 18: the child must be accompanied by an adult
- ✓ For any child under 18: bring a copy of the child’s birth certificate
Kane County requires visitors to arrive fifteen (15) minutes before the scheduled start time. That buffer lets staff verify your ID and complete check-in. Arrive at the start time - or later - and you'll likely miss the visit entirely.
- Arrive 15 minutes early - build in time to check in before your scheduled start.
- Check in when you get there - start the check-in process right away instead of waiting until the last minute.
- Present your ID (and child documents if needed) - adults show a valid government-issued photo ID; children under 18 must be with an adult and have a copy of their birth certificate.
- Confirm you can access your account - have your username and password ready so you can move through the process without delays.
Most first-visit problems boil down to timing, IDs, or account access. Run through the list below before you leave so there are no surprises at check-in.
- ✓ Write your username and password down during registration and keep them somewhere secure you can access on visit day.
- ✓ Arrive fifteen (15) minutes before your scheduled start time so you can check in.
- ✓ Put your government-issued photo ID with your visit items the night before (don’t assume you’ll remember it on the way out).
- ✓ If a minor is coming: make sure an adult is attending with them and bring a copy of the child’s birth certificate.
Reminder: If you lose your Kane County video visitation username or password, staff can’t retrieve it for you. Save it somewhere safe now so you don’t hit a dead end at check-in.
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