How to Register and Schedule a Video Visit at Kane County Justice Center

Kane County Adult Justice Center uses video visitation - there are no traditional in-person contact visits here. Think of it like scheduling a formal appointment: you'll register for an account, book a time slot, and follow the facility's check-in procedures. One thing to know upfront: every video visit is monitored and recorded. Keep your conversation appropriate and assume it could be reviewed later.

Video visitation runs through ICSolutions. You'll use their platform to create your account, schedule visits, and get technical support. They also handle the facility's telephone services.

The detainee has to act first: they must complete an Approved Visitors List. This is the list of people they're allowed to see. If you're having trouble registering or scheduling, check with your loved one to make sure they've submitted this list. Nothing moves forward until it's done.

Kane County limits visits to immediate family members on the Approved Visitors List, plus one significant other (someone the detainee chooses who doesn't fall into the immediate-family categories). If your name isn't on the list, you can't visit - so confirm the detainee added you correctly.

Once the Approved Visitors List is complete, you can register through the online scheduling module to create your visitor account. You'll set up a username and password during this process. Write them down and keep them somewhere safe. The Kane County Sheriff's Office cannot retrieve your login credentials later - if you lose them, you're on your own.

Once registered, you can book your video visit - but there's a specific window. You must schedule at least 72 hours (3 days) ahead. You also can't book too far out. The system only allows appointments up to 168 hours (7 days) in advance, so you're working within a rolling one-week window.

• ✓ Count out at least 72 hours before the visit time you want - last-minute scheduling won’t go through.
• ✓ If you see an opening you can use, book it; you can only schedule up to 7 days (168 hours) ahead.
• ✓ If scheduling isn’t available yet, you may be outside the 7-day window - check again later.
• ✓ If you can’t schedule at all, confirm the detainee has completed the Approved Visitors List and that your name is on it.

1. Plan to be early - You must arrive 15 minutes before your scheduled start time to check in.
2. Check in at the reception desk - Check in at the jail reception desk on the ground level of 37W755 Illinois Route 38, St. Charles, IL 60175.
3. Be ready to start on time - If you don’t arrive at least 15 minutes early, you won’t be allowed to visit.

Troubleshooting Support

• ✓ ICSolutions website: www.icsolutions.com
• ✓ Video Visitation Support (toll free): (888) 646-9437
• ✓ PrePaid Customer Support (toll free): (888) 506-8407
• ✓ Email: customer@ICSolutions.com

Locked out or running into technical issues? Start with ICSolutions support - they run the registration and scheduling system. For login problems, double-check the exact username and password you created during registration. The Sheriff's Office can't retrieve those credentials, so having them saved somewhere secure makes a real difference.

Quick Summary

• ✓ Have the detainee complete their Approved Visitors List first (with your name on it).
• ✓ Register in the online system and create your username/password.
• ✓ Save your login details - credentials must be retained and the Sheriff’s Office can’t retrieve them later.
• ✓ Schedule your visit at least 72 hours (3 days) ahead.
• ✓ Schedule no more than 168 hours (7 days) ahead.
• ✓ Arrive 15 minutes early to check in - late arrivals aren’t allowed.
• ✓ Remember your video visit is monitored and recorded.