Lower Buckeye Jail
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Guides for This Facility
How to Visit Facility
Video visitation with someone in Maricopa County Sheriff's Office custody runs through ViaPath's GettingOut system. Set up your account correctly from the start, and the rest of the process gets much smoother.
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How to Contact an Inmate at Facility
Getting calls from someone at Lower Buckeye Jail usually comes down to two things: the right prepaid setup for your phone type, and making sure your carrier isn't blocking the jail's caller ID as spam.
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ConnectNetwork: Data breach, AdvancePay expiration, reminders, and refunds — What Lower Buckeye Jail families need to know
If you use ConnectNetwork/Telmate to stay in touch with someone at Lower Buckeye Jail, two issues can catch you off guard: account security and account balance. A widely reported data breach exposed Telmate/ConnectNetwork user information, and there's an AdvancePay inactivity rule that can make your account go inactive after a set period. Before taking any action, confirm that Lower Buckeye Jail is still using ConnectNetwork for the service you need. Vendors and jail contracts change. The right next step depends on which system your loved one's facility uses right now.
Read GuideAt a Glance
Visitation
- Visitors must have a validated ViaPath (GettingOut) account to receive remote visits or to schedule onsite visits.
- GettingOut video visits cost $0.25 per minute and are charged only for the time used.
- You must be at least 18 to create an MCSO/ViaPath Friends & Family account for remote video visits.
Communication
- Calls to mobile phones require GTL AdvancePay and inmates can use PIN Debit accounts to manage calls.
- Each inmate telephone call is limited to 20 minutes.
- Legal calls with attorneys registered with the State Bar of Arizona are not recorded or monitored.
Sending Money
- TouchPay kiosks accept cash and Visa/Mastercard and funds usually post within about an hour; vendor fees apply.
- Inmate tablet accounts can be funded via GettingOut online, via the GettingOut mobile app, or by phone at 866-516-0115.
- Arizona facilities typically offer deposits through a third-party vendor online, by phone, or at an on-site kiosk.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Visiting at Lower Buckeye Jail starts with setting up a ViaPath (GettingOut) account. You'll need a validated account to receive remote visits and to schedule onsite visits. GettingOut video visits cost $0.25 per minute, and you're only billed for the time you actually use. To create an MCSO/ViaPath Friends and Family account for remote video visits, you must be at least 18. Follow the visitation rules closely. Violations can cancel your visit, place a 30-day restriction on your visitor account, and potentially get you barred entirely. The incarcerated person could also face disciplinary action. Before you travel, double-check identification and approval requirements, and make sure your vendor account is created and verified.
Read full guideCommunication
Phone communication at Lower Buckeye Jail runs through GTL. To receive calls on a mobile phone, you'll need GTL AdvancePay. The person in custody can also use a PIN Debit account to manage calls to different contacts. Each call is capped at 20 minutes, so plan for shorter conversations. Attorney calls are handled differently: legal calls with attorneys registered with the State Bar of Arizona are confidential and not recorded or monitored. If GTL calls show up as blocked or labeled spam on your phone, contact your carrier and ask them to unblock GTL numbers 480-448-2204 or 480-409-2926. To get started with GTL, create an account on the vendor platform and add funds or credits. Keep in mind that most personal calls are subject to recording or review under normal facility rules.
Read full guideSending Money
Adding money for someone at Lower Buckeye Jail can be done through an on-site kiosk, an online portal, or by phone. TouchPay kiosks accept cash, Visa, or Mastercard, and the vendor says funds typically post in about an hour. Fees apply. For tablet account deposits, you can use GettingOut through the website, the GettingOut mobile app, or by calling 866-516-0115. Deposited funds generally go toward commissary, phone, or other authorized accounts. Before you pay, double-check where the money will go and confirm you have the correct account identifier to avoid delays.
Read full guideCommon Questions
Showing 6 of 9Do I need a ViaPath/GettingOut account to schedule or receive visits at Lower Buckeye Jail?
Yes. You need a validated ViaPath (GettingOut) account to receive remote visits and to schedule onsite visits at Lower Buckeye Jail.
VisitationHow much do remote video visits cost at Lower Buckeye Jail?
Remote video visits through GettingOut cost $0.25 per minute. You are charged only for the time used.
VisitationWhat happens if I break the visitation rules at Lower Buckeye Jail?
Your visit can be canceled, and your visitor account can be restricted for 30 days. You could also be barred from future visits, and the incarcerated person may face disciplinary action.
VisitationHow long can an inmate's phone call last at Lower Buckeye Jail?
Each phone call is limited to 20 minutes.
CommunicationDo calls to cell phones require a prepaid service at Lower Buckeye Jail?
Yes. Calls to mobile phones require GTL AdvancePay, and inmates can also use PIN Debit accounts to manage calls to multiple contacts.
CommunicationAre attorney calls recorded at Lower Buckeye Jail?
No. Legal calls with attorneys registered with the State Bar of Arizona are confidential and not recorded or monitored.
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Did You Know?
Keep in mind that all non-privileged video visits may be monitored and recorded by MCSO.
This guide is based on feedback from dozens of families and official facility documentation. Learn how we verify