What Happens If You Create a Second Video Visit Account at Maricopa County Jail

MCSO limits friends and family to one visitation account. If you want to receive remote video visits or schedule an onsite visit, you'll also need a validated ViaPath account (GettingOut). Stick with a single login that's clearly yours. Don't create a second profile because you forgot a password, changed your email, or are helping someone else get set up.

A duplicate account isn't treated as a harmless mistake. Under MCSO's rules, any additional visitation accounts are subject to suspension and can be blocked from further use. Once that happens, you lose the ability to connect until the issue gets resolved.

Using someone else's account creates the same kind of problem. MCSO requires friends and family to use only their own account. If you log in under someone else's, that account gets restricted and may be blocked from future use. And if a rule violation happens during a visit, MCSO staff can cancel the visit and bar you from further visitation at their discretion.

The penalties go beyond losing a single visit. A violation can result in a 30-day restriction on your account. The incarcerated person may also face disciplinary action, so an account shortcut on the outside can end up affecting them on the inside, too.

1. Try signing in before you register again. Use the GettingOut (ViaPath) sign-in and test the email addresses you commonly use.
2. Search your email for old confirmations. Look for prior registration or account update messages tied to your visits.
3. Make sure the account is actually yours. To receive remote visits or schedule an onsite visit, you need a validated ViaPath account, so confirm you are the true account holder rather than sharing a login.

• ✓ Keep one account only. Do not create a second visitation account.
• ✓ Do not use someone else’s account, even if it feels faster.
• ✓ Keep your visitation access under your own name and email, so you can show you are the account holder if a problem comes up.

If you're thinking about creating another account so you can schedule a remote visit, that's usually where people get tripped up. At MCSO, remote "Visit Now" sessions are initiated by the incarcerated person. Friends and family cannot pre-schedule remote video visits from outside the facility. Focus on having one clean, validated account that's ready to receive the call when they start it.

If your account gets temporarily suspended for a rule violation and you believe it was placed in error, MCSO allows you to appeal. You'll need to submit the suspension appeal form within 14 days of the suspension being placed. Miss that window and you lose the chance to be reviewed.

1. Find the suspension details. Use the information tied to your account and the visit that triggered the suspension.
2. Submit the suspension appeal form within 14 days. Appeals must be submitted within 14 days of the suspension being placed.
3. Confirm you are the account holder in the form. The appeal requires an acknowledgment that you are the account holder of the affected account.
4. Send it the way the form instructs. Follow the form’s submission directions so your appeal can be reviewed.