Send Photos & Mail at Lower Buckeye Jail

How to send messages, photos, and packages

Overview

Communication at Lower Buckeye Jail goes through third-party vendor systems for phone calls, video visits, tablet messaging, and email-style messages. You'll manage accounts, payments, and scheduling through the approved provider's tools. ConnectNetwork (Telmate) reported a 2020 data exposure that affected thousands of users' personal information—read vendor notices and use any account security options they offer. Setup is straightforward: create a vendor account, complete verification, add funds or credits for the service you need, then schedule video visits or send messages through the vendor platform. Some vendors offer optional text or email reminders about payment or AdvancePay expirations if you opt in. Most personal calls and messages are recorded or reviewed under facility rules.

Free to search · Used by families nationwide

Woman using phone to connect with loved one

Quick Facts

ConnectNetwork/Telmate reported a 2020 data exposure that exposed personal information of thousands of users.
ConnectNetwork/ViaPath states that if contact information is provided and the user opts in to text/email reminders, it will send an alert about scheduled AdvancePay account expiration no later than 30...
In Arizona facilities, common communication methods include phone calls, video visits, tablet messaging, and email‑style messages processed through vendor platforms.
To use vendor communication services you typically create an account, complete vendor verification, and add funds or credits for calls, messaging, or video visits.

Common Questions

Was there a data breach affecting the Lower Buckeye Jail communications vendor?

Yes. ConnectNetwork/Telmate reported a 2020 data exposure that exposed personal information of thousands of users.

How do I set up an account to call or message someone at Lower Buckeye Jail?

Create an account with the facility's approved vendor and complete their verification steps. Then add funds or credits for calls, messaging, or video visits and use the vendor's tools to schedule or send messages.

Are calls and messages monitored at Lower Buckeye Jail?

Most personal calls and messages are recorded or reviewed under facility rules. Verified legal calls follow different confidentiality procedures.

Other Guides for Lower Buckeye Jail

connectnetwork-breach-advancepay-lower-buckeye

ConnectNetwork: Data breach, AdvancePay expiration, reminders, and refunds — What Lower Buckeye Jail families need to know

If you use ConnectNetwork/Telmate to stay in touch with someone at Lower Buckeye Jail, two issues can catch you off guard: account security and account balance. A widely reported data breach exposed Telmate/ConnectNetwork user information, and there's an AdvancePay inactivity rule that can make your account go inactive after a set period. Before taking any action, confirm that Lower Buckeye Jail is still using ConnectNetwork for the service you need. Vendors and jail contracts change. The right next step depends on which system your loved one's facility uses right now.

connectnetwork-telmate-breach-and-180-day-rule

If Your Lower Buckeye Jail Loved One Uses ConnectNetwork: The Telmate 2020 Breach and the 180‑Day Inactivity Rule

If you pay for calls or manage a prepaid balance through ConnectNetwork/ViaPath (Telmate), two things are worth knowing: a major data breach reported in August 2020, and a 180-day inactivity rule that can put your AdvancePay funds at risk if the account sits unused.

View all guides