Madison Correctional Facility, IN

To visit someone at Madison Correctional Facility—in person or by video—you'll need to create a ViaPath account and get approved first. The application uses State Form 14387, submitted electronically through ViaPath. When booking or joining a visit, pay close attention to the time zone: Madison appointments display in Eastern Time, even if you're elsewhere. If the facility requests additional documentation, send everything they ask for. Missing paperwork can delay approval or lead to rejection. Expect to be searched—contraband is prohibited on Department property, and refusing a search means your visit will be denied. Falsifying any information on your application triggers a one-year ban from all IDOC facilities.

Madison Correctional Facility uses GTL's visitor platform for remote video visits. Register at gtlvisitme.com, add the incarcerated person, then choose an available date and time. The booking screen shows the visit cost before you confirm, and payment is required at scheduling. Current rates are $3.30 for a 10-minute session and $8.25 for a 25-minute session. You can pay with debit cards, charge cards, or Visa/Mastercard gift cards. Dress standards still apply—wear a shirt, bottoms, appropriate undergarments, and limit head coverings. Tablet and video messaging services may charge per use, and some tablet accessories must be purchased through commissary.

At Madison Correctional Facility, all general (non-legal) mail is photocopied in black and white. Your loved one won't receive the original letter. Address every piece of mail with the incarcerated person's full name, DOC number, facility name, and complete street address or PO Box including city, state, and ZIP. Mail from courts, attorneys, and legal organizations gets treated as legal mail—but the sender must mark it as legal for it to receive that handling. Incoming personal mail may be inspected for contraband. Commonly prohibited items include stickers, cash, clippings, and sexually explicit material. If mail is delayed, censored, or withheld, the incarcerated person must be notified within two working days using State Form 11984.

You can add funds for someone at Madison Correctional Facility through ConnectNetwork—via their website, app, toll-free phone, or a kiosk. Deposits made through these channels reach the facility within one business day. Prefer to send a money order? Make it payable to TouchPay Holdings, LLC and include the facility deposit form. Mail both to TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827. Each money order must be in U.S. dollars and cannot exceed $300.00. For questions about accounts, AdvancePay, PIN Debit, or trust funds, ConnectNetwork/ViaPath offers toll-free support lines.