How to Send Money to Someone at Madison Correctional Facility: All Your Options Explained
Getting money to someone at Madison Correctional Facility is straightforward once you know which account to fund and how to send it. Here's a breakdown of your options, plus step-by-step guidance for mailing a money order without delays or rejections.
The most common option is adding money to the incarcerated person's Trust Fund account. This works like cash for commissary purchases at the facility. If you want to help with everyday needs - snacks, hygiene items, phone time - a Trust Fund deposit is what you're looking for. You can add money online, by phone, or by mailing a money order.
ConnectNetwork also lets you add funds online. You'll see options like AdvancePay or PIN Debit, which cover phone-related costs through the provider. Not sure which balance to fund? Start on ConnectNetwork and follow the prompts - it'll guide you to the right account type.
Need speed? Online or mobile deposits through ConnectNetwork are your fastest bet. You'll select the account type, enter the person's information, and see any fees or processing times before you confirm.
Tip: Online and app deposits through ConnectNetwork are usually the quickest route. Double-check the fees and processing notes before you hit submit.
Phone Deposits Support
- ✓ AdvancePay: (800) 483-8314
- ✓ PIN Debit: (855) 706-2445
- ✓ Trust Fund: (888) 988-4768
- Get the official money order deposit form - The deposit form must be included with your money order.
- Fill out every field clearly - Use blue or black ink and make sure everything is complete and legible to avoid processing delays.
- Keep the amount within the limit - The maximum amount allowed per money order is $300.00.
- Make sure the money order is in U.S. Dollars - The form requires money orders to be issued in US Dollars.
- ✓ A completed deposit form (filled out completely and legibly)
- ✓ A money order issued in U.S. Dollars
- ✓ Only the form and the money order (no extras in the envelope)
Before mailing a money order, heads up: the official instructions conflict. The IDOC money-accounts webpage says to make it payable to "ViaPath Financial Services." But the official IDOC PDF form says "TouchPay Holdings, LLC." Those aren't the same company name. Verify which one is correct before you send anything.
The mailing addresses don't match either. The IDOC webpage lists: ViaPath Financial Services, 2603 NW 13th Street P.O. Box #328, Gainesville, FL 32609-2835. The PDF form shows: TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827. Mail to the wrong address and your deposit could be delayed - or returned. Confirm the correct destination before you drop it in the mail.
Note: Because the payee name and mailing address conflict between the web instructions and the PDF form, confirm the correct payable name and mailing address with deposit support before you mail your money order.
The PDF form caps mailed deposits at $300.00 per money order. Sending more? Split it into multiple money orders, each $300 or less.
- ✓ Don’t include staples, paper clips, stamps, cash, letters, photos, or any other items
- ✓ Mail only the money order and the deposit form
- ✓ Use blue or black ink and keep handwriting legible to avoid delays
- ✓ Use a money order issued in U.S. Dollars
If your money order hasn't posted or something seems off, email moneyorders@viapath.com - but wait at least one week after mailing before reaching out. For questions about online or phone deposits, the toll-free support numbers for AdvancePay, PIN Debit, and Trust Fund can help you troubleshoot.
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