How to Stop or Resume Collect Calls from an Indiana Prison
Need to block collect calls from an Indiana prison—or unblock them? The process is simple once you know which phone prompt to use and which support line to call.
To permanently block incoming collect calls from an Indiana correctional facility, use the phone prompt during the call. When you’re prompted, press “6” to place a permanent block on that incoming collect call.
The system will ask you to confirm by entering a 4-digit PIN. Make sure you remember this PIN - you'll need it if you ever want to remove the block later.
Tip: Write down your 4-digit PIN and keep it somewhere safe. Having it handy will save you time if you need to deal with the block later.
Want to start receiving calls again? Contact ViaPath/ConnectNetwork support using the toll-free line for your account type: AdvancePay at (800) 483-8314, PIN Debit at (855) 706-2445, or Trust Fund at (888) 988-4768.
- Pick the right ViaPath number to call - AdvancePay: (800) 483-8314; PIN Debit: (855) 706-2445; Trust Fund: (888) 988-4768.
- Explain what you need - tell the representative you’re trying to resume calls or remove a block and ask what they need from you to do that.
- Follow their verification steps - answer the questions they ask so they can locate the correct account and calling setup.
Note: Have your 4-digit PIN ready when you call support. They may ask for it to verify your request.
Sometimes calls stop because collect-call charges pushed your phone bill past your carrier's limit. If that happened, you can sign up for a prepaid calling account through ViaPath AdvancePay at (800) 483-8314 and start receiving calls again.
- ✓ Call ViaPath AdvancePay at (800) 483-8314 to sign up for a prepaid calling account so you can receive calls again.
- ✓ Be ready to set up and fund the prepaid calling option during the call.
- ✓ If your question is about a different service, ViaPath also lists PIN Debit at (855) 706-2445 and Trust Fund at (888) 988-4768.
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