Three Ways to Send Money to Someone at Madison Correctional Facility: Online, Phone, and Money Order
Putting money on someone's account at Madison Correctional Facility comes down to three options: ConnectNetwork (online, mobile app, phone, or kiosk), toll-free vendor phone lines for specific account types, or mailing a money order through TouchPay. ConnectNetwork is usually the quickest route - it accepts trust fund deposits 24/7 and transmits them within one business day, though when funds actually become available depends on facility policy. If you'd rather mail a money order, make it payable to TouchPay Holdings, LLC, include the person's full name and OID number, and stay within the $300 maximum per money order. You'll need to send the completed deposit form to the TouchPay lockbox address.
ConnectNetwork accepts trust fund deposits around the clock. Use the website, mobile app, toll-free phone line, or a kiosk - whatever works best for your situation.
Deposits made through ConnectNetwork's automated options get transmitted to the facility within one business day. That said, "transmitted" doesn't mean "immediately spendable." The facility controls when funds actually become available.
Vendor Phones
- ✓ AdvancePay: (800) 483-8314 - use this line to add funds for AdvancePay.
- ✓ PIN Debit: (855) 706-2445 - use this line to add funds for PIN Debit.
- ✓ Trust Fund: (888) 988-4768 - use this line to add funds to a trust fund account.
Sending money by mail? Make the money order payable to "TouchPay Holdings, LLC." Include the offender's full name and OID number so the deposit gets matched to the right account.
Each money order has a $300.00 maximum and must be in U.S. dollars.
Mail the money order with the completed deposit form to: TouchPay Holdings, LLC, PO Box 827, Houston, TX 77001-0827. Including the form helps avoid delays and reduces the chance your deposit gets returned for missing information.
Double-check the name and OID: A wrong or missing OID number can derail a deposit. Before you submit anything, confirm you have the offender’s full name and correct OID.
Fees and timing vary depending on your payment method. ConnectNetwork takes deposits 24/7 and transmits them within one business day, but the facility decides when the money is actually available to spend.
Mail takes planning: Money orders travel through the postal system and need processing time, so expect delays compared to electronic options. Remember the $300 maximum per money order when deciding how much to send.
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