Video Visits from Home with Madison Correctional Facility: How to Set Up, What to Wear, and Costs
At-home video visits are a practical option when you can't make the trip in person. Here's how it works at Madison Correctional Facility through ViaPath — from setup to what to wear to what you'll pay.
At-home video visitation is handled through ViaPath. Before you can schedule anything (online video visits or in-person visits), you’ll need to register for a ViaPath account and get approved as a visitor. Once you’re approved, you can look for available video-visit times and choose what works for you.
One thing that trips people up: ViaPath shows all times in Eastern Time. If you're in a different time zone, double-check before you lock in your slot.
Sign in to the visitation site 15 minutes before your scheduled time. Use that window to test your connection and follow the prompts - you don't want to be scrambling when the clock hits zero.
Dress Standards
- ✓ Wear a shirt or blouse
- ✓ Wear pants, shorts, or a dress
- ✓ Wear appropriate undergarments
- ✓ Don’t wear hats or other head coverings unless they’re required by your religious beliefs
- ✓ Don’t wear clothing that’s worn out, torn (holes), transparent, or frayed to the point that undergarments are visible
ViaPath charges $3.30 for a 10-minute visit and $8.25 for a 25-minute visit. You'll see the exact cost when you schedule.
- Enter payment details to finish scheduling - When you schedule a fee-based video visit through ViaPath, you’ll be asked for payment information to complete the process.
- Schedule and pay ahead of time - Visits can be scheduled and paid for in advance on ViaPath.
- Use an accepted payment method - ViaPath accepts debit cards, charge cards, and Visa/Mastercard gift cards.
If you do one thing to avoid a missed visit, make it this: log in 15 minutes early. That buffer lets you test your connection and work through the steps so you're ready when the visit starts.
- ✓ Use a steady internet connection so your audio/video doesn’t cut out
- ✓ Pick a quiet, well-lit spot so you can be clearly seen and heard
- ✓ Charge your phone/tablet/laptop (or plug in) before the visit starts
- ✓ Close other apps or downloads that might slow your connection
- ✓ Sign in early so you have time to fix issues before your scheduled start
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