What to Do When Your Phone Gets Blocked from Receiving Calls from Madison Correctional
If calls from Madison Correctional suddenly stop coming through, don't panic—it's usually fixable. What you need to do depends on whether you've hit a billing limit, refused a call, or the number got permanently blocked.
Calls from Madison Correctional can only go to approved numbers. Your loved one has to fill out and sign a telephone list, and that list maxes out at 20 names and phone numbers. If your number isn't on the list - or the list is already full - calls won't come through until it's updated.
Collect calls often get blocked because of billing limits with your phone company. Since collect calls bill to the person who answers, too many of them can push you past your carrier's maximum. When that happens, future calls get blocked. The fastest workaround? Set up a ViaPath AdvancePay prepaid calling account. Once that's active, calls can start coming through again.
Quick fix: Call ViaPath at 800-483-8314 to sign up for an AdvancePay prepaid calling account so you can begin receiving calls again.
Don't want to take a specific call? You can refuse it in the moment. Just hang up or press "1" when prompted to decline. The call disconnects, and your loved one gets a message that it wasn't accepted.
Want to stop all calls from the facility - not just one? You can set up a permanent block. Press "6" when prompted, then enter a 4-digit PIN to confirm. Write that PIN down somewhere safe. You'll need it if you ever want to undo the block.
Ready to start receiving calls again? Contact ViaPath customer service and request a block removal. It typically takes 1–2 business days to process.
To remove a block: Call ViaPath customer service at 877-650-4249 and ask for block removal.
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