Setting Up Phone Calls from Madison County Detention Center: Securus and Enrollment Rules

Madison County Detention Center phone calls are collect calls, and Securus Technologies handles the phone accounts and billing. To receive calls, your family will need to set up a phone account with Securus at 1-800-844-6591.

Want another way to cover calling costs? Phone cards are available at the front lobby kiosk and through an inmate commissary account. These purchases are final and non-refundable, so hang onto your receipt.

Start with the Securus account. Madison County Detention Center calls are collect, so they won't connect if billing isn't set up first. Call Securus Technologies at 1-800-844-6591 to create your phone account.

The inmate also has to be enrolled in the automated phone system during booking. If you've set up your Securus account but calls still aren't coming through, check on this first - enrollment may not have been completed, which blocks calls from connecting.

Phone number changes have a tight window here: you can only update authorized numbers during the first five (5) days of each month. Planning to switch the number they call? Line it up with that early-month window so you're not stuck waiting weeks.

Step4 Alternatives and Phonecards

• ✓ Buy phone cards in the front lobby kiosk
• ✓ Buy phone cards through the inmate’s commissary account
• ✓ Remember: all calling card purchases are final and non-refundable
• ✓ Keep your receipt or transaction record for your own records

1. Confirm the inmate completed automated phone enrollment at booking - Calls may not connect until that enrollment step is done.
2. Check whether the right phone number is authorized - Numbers can only be changed during the first five (5) days of each month, so timing matters.
3. Call Securus for account/billing help - If enrollment and the authorized number look right, contact Securus Technologies at 1-800-844-6591 to troubleshoot the phone account.